I can't tell you exactly which piece of workflow is firing there, but it's pretty easy to find out. Just turn on workflow logging on your client and then open the form and press ENTER. The AL that performs the action will show up in the log.
Then find that AL and make a duplicate copy of it. In the RUN IF qualification, add $CLIENT-TYPE$ = 9. That will make it so that the new AL only fires in the thin client. In the original AL, add $CLIENT-TYPE$ = 3. That will make the original AL only fire in the thick client. That way the two ALs don't conflict with one another. Once you've created the new AL for the thin client, you can make it do whatever you want. You can plagiarize the functionality of the CTL + ENTER AL to make it easy on you. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Gotham Sent: Thursday, October 11, 2007 4:17 PM To: arslist@ARSLIST.ORG Subject: Assign Hot Keys | Shortcuts to work in thin client. ** Hello listers, We are on ARS 7.0.01 with Servide Desk 7.0.0 Patch 001. The web client and thick client behave differently. In the thick client, let's say you are in incident form on HPD:HelpDesk and under 'Customers' tab, enter last name of a customer and hit enter and it will search for the customer. Hit ctrl+enter and it will search for the incidents for customers with that last name. In the web, hit enter and it will search for the customer. I do not believe there are any hot keys which will search for the incidents, you have to click the Search button. So I'm not sure that you can use hot keys here at all (like Ctrl + Enter). Now what we want to achieve is when we enter first or last name of customers, we want to search ALL the incidents for that customer instead of searching for a customer (hitting Enter in browser should mimic Ctrl + Enter in thick client) because users want to search for incidents (rather than the customer). And then assign a hot-key to search for searching customers instead (Ctrl + Enter should search for customer rather than incidents). OR Can I just remove the functionality that when I hit enter it searches for customers? Where is "Enter" key tied to the firing work-flow? Any help would be greatly appreciated. Thank you, Dave. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
