Hi Jason, I checked out the documentation but didn't find any ways to re-assign these hot-keys. Is there a config file or something where you can modify which keys would result in which responding actions? For example Can i change the Ctrl + Alt + Enter key combination?
Thanks in advance. Dave. Jason Miller-3 wrote: > > Hi Dave, > > > > You can use ctrl+enter+alt in the browser to give you the same > functionality > as ctrl+enter in the thick client. A list of shortcut keys for mid-tier > can > be found in the 7.x document "Installing and Administering BMC Remedy Mid > Tier" (Mid-Tier-700.pdf) on pg 151. > > > > Jason > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Dave Gotham > Sent: Thursday, October 11, 2007 2:17 PM > To: arslist@ARSLIST.ORG > Subject: Assign Hot Keys | Shortcuts to work in thin client. > > > > ** > > Hello listers, > > We are on ARS 7.0.01 with Servide Desk 7.0.0 Patch 001. The web client and > thick client behave differently. In the thick client, let's say you are > in > incident form on HPD:HelpDesk and under 'Customers' tab, enter last name > of > a customer and hit enter and it will search for the customer. Hit > ctrl+enter and it will search for the incidents for customers with that > last > name. > > In the web, hit enter and it will search for the customer. I do not > believe > there are any hot keys which will search for the incidents, you have to > click the Search button. So I'm not sure that you can use hot keys here > at > all (like Ctrl + Enter). > > Now what we want to achieve is when we enter first or last name of > customers, we want to search ALL the incidents for that customer instead > of > searching for a customer (hitting Enter in browser should mimic Ctrl + > Enter > in thick client) because users want to search for incidents (rather than > the customer). And then assign a hot-key to search for searching customers > instead (Ctrl + Enter should search for customer rather than incidents). > > OR > > Can I just remove the functionality that when I hit enter it searches for > customers? Where is "Enter" key tied to the firing work-flow? > > Any help would be greatly appreciated. > > Thank you, > > Dave. > > __20060125_______________________This posting was submitted with HTML in > it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/Assign-Hot-Keys-%7C-Shortcuts-to-work-in-thin-client.-tf4610034.html#a13221722 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
