Ravi, Turn on Filter Logging in Server Information and check the log files.
I guess you'll see the issue is that the Login Name is not connected to a valid record in CTM:People and there are filters on Submit that null out the Phone Number etc fields. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/15/07, Ravi <[EMAIL PROTECTED]> wrote: > Hi: I am submitting ticket create request via Webservice to remedy's > intermediate form HPD:IncidentInterface_Create. I get the following > error. I am submitting non-null values to the below fields. Anybody know > whey I get this error from the Help Desk form? > > 12:02:46,368 ERROR [Debug] > javax.xml.rpc.soap.SOAPFaultException: > MessageType: 2 > MessageNum: 44699 > MessageText: > AppendedText: No groups were found using automated routing. You need to > manually select a group. > MessageType: 2 > MessageNum: 326 > MessageText: Required field cannot be reset to a NULL value > AppendedText: HPD:Help Desk : Phone Number > MessageType: 2 > MessageNum: 326 > MessageText: Required field cannot be reset to a NULL value > AppendedText: HPD:Help Desk : Last Name > MessageType: 2 > MessageNum: 326 > MessageText: Required field cannot be reset to a NULL value > AppendedText: HPD:Help Desk : First Name > MessageType: 2 > MessageNum: 326 > MessageText: Required field cannot be reset to a NULL value > AppendedText: HPD:Help Desk : Contact Company > MessageType: 2 > MessageNum: 326 > MessageText: Required field cannot be reset to a NULL value > AppendedText: HPD:Help Desk : Company > at > com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.java:360) > at > com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:224) > > TIA > Ravi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
