I remember getting this type of error if I did not list out the field and value pairs in the same order they were found in the WSDL. I was seeing this using Perl SOPA::Lite module.
On 10/15/07, Michiel Beijen <[EMAIL PROTECTED]> wrote: > > Ravi, > > Turn on Filter Logging in Server Information and check the log files. > > I guess you'll see the issue is that the Login Name is not connected > to a valid record in CTM:People and there are filters on Submit that > null out the Phone Number etc fields. > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > On 10/15/07, Ravi <[EMAIL PROTECTED]> wrote: > > Hi: I am submitting ticket create request via Webservice to remedy's > > intermediate form HPD:IncidentInterface_Create. I get the following > > error. I am submitting non-null values to the below fields. Anybody know > > whey I get this error from the Help Desk form? > > > > 12:02:46,368 ERROR [Debug] > > javax.xml.rpc.soap.SOAPFaultException: > > MessageType: 2 > > MessageNum: 44699 > > MessageText: > > AppendedText: No groups were found using automated routing. You need to > > manually select a group. > > MessageType: 2 > > MessageNum: 326 > > MessageText: Required field cannot be reset to a NULL value > > AppendedText: HPD:Help Desk : Phone Number > > MessageType: 2 > > MessageNum: 326 > > MessageText: Required field cannot be reset to a NULL value > > AppendedText: HPD:Help Desk : Last Name > > MessageType: 2 > > MessageNum: 326 > > MessageText: Required field cannot be reset to a NULL value > > AppendedText: HPD:Help Desk : First Name > > MessageType: 2 > > MessageNum: 326 > > MessageText: Required field cannot be reset to a NULL value > > AppendedText: HPD:Help Desk : Contact Company > > MessageType: 2 > > MessageNum: 326 > > MessageText: Required field cannot be reset to a NULL value > > AppendedText: HPD:Help Desk : Company > > at > > com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.java > :360) > > at > > com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:224) > > > > TIA > > Ravi > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"