I remember getting this type of error if I did not list out the field and
value pairs in the same order they were found in the WSDL. I was seeing this
using Perl SOPA::Lite module.


On 10/15/07, Michiel Beijen <[EMAIL PROTECTED]> wrote:
>
> Ravi,
>
> Turn on Filter Logging in Server Information and check the log files.
>
> I guess you'll see the issue is that the Login Name is not connected
> to a valid record in CTM:People and there are filters on Submit that
> null out the Phone Number etc fields.
>
> --
> Met vriendelijke groet / Kind regards
> Michiel Beijen
> ______________________________________________________
> MANSOLUTIONS
> Energieweg 60-62
> 3771 NA Barneveld
> The Netherlands
> Tel. +31-(0)612968592
> Mail [EMAIL PROTECTED]
> Internet http://bsm.mansolutions.nl
>
>
> On 10/15/07, Ravi <[EMAIL PROTECTED]> wrote:
> > Hi: I am submitting ticket create request via Webservice to remedy's
> > intermediate form HPD:IncidentInterface_Create.  I get the following
> > error. I am submitting non-null values to the below fields. Anybody know
> > whey I get this error from the Help Desk form?
> >
> > 12:02:46,368 ERROR [Debug]
> > javax.xml.rpc.soap.SOAPFaultException:
> > MessageType: 2
> > MessageNum: 44699
> > MessageText:
> > AppendedText: No groups were found using automated routing. You need to
> > manually select a group.
> > MessageType: 2
> > MessageNum: 326
> > MessageText: Required field cannot be reset to a NULL value
> > AppendedText: HPD:Help Desk : Phone Number
> > MessageType: 2
> > MessageNum: 326
> > MessageText: Required field cannot be reset to a NULL value
> > AppendedText: HPD:Help Desk : Last Name
> > MessageType: 2
> > MessageNum: 326
> > MessageText: Required field cannot be reset to a NULL value
> > AppendedText: HPD:Help Desk : First Name
> > MessageType: 2
> > MessageNum: 326
> > MessageText: Required field cannot be reset to a NULL value
> > AppendedText: HPD:Help Desk : Contact Company
> > MessageType: 2
> > MessageNum: 326
> > MessageText: Required field cannot be reset to a NULL value
> > AppendedText: HPD:Help Desk : Company
> >         at
> > com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.java
> :360)
> >         at
> > com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:224)
> >
> > TIA
> > Ravi
> >
> >
> _______________________________________________________________________________
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> >
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>



-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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