Betina,
Who's doing 'screen pop' with Remedy? I'm researching how to do
screen pops (also used in context of computer telephony integration
(CTI) and/or interactive voice response (IVR)).
We have full server-side integration (searches, updates, new form items
from IVR) as well as full client-side integration (pop new/existing from
item, search, fill fields, run macro in Remedy User) in IP-based
IVR/Call Center product. Please contact [EMAIL PROTECTED] to
arrange a demo.
Best regards
Sergey Menshikov
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