I once used a CTI with Remedy 4.x....basically what the screen pop is is when the IVR throws a call to your screen the IVR knows what computer you use...so it opens a ticket submit window up on your computer for the caller on your phone...saves you from having to type in all of their customer info when you answer...allows for more personalized help desk service...:)
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, October 19, 2007 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Screen Pop/CTI/IVR ** Am I the only one who doesn't know what a "screen pop" is ? Certainly you can't be talking about a pop-up window. Maybe lightbox.js kind of stuff? -A On Oct 19, 2007, at 8:13 AM, Betina Lose wrote: ** Dear WARUG Listers - Who's doing 'screen pop' with Remedy? I'm researching how to do screen pops (also used in context of computer telephony integration (CTI) and/or interactive voice response (IVR)). If you are currently doing it, please share with me, in general terms, how you did it. Did you buy a vendor product or do it yourself. If you went w/ a vendor, which one. If you did it yourself, how. If you are a vendor who provides such a product, please let me know. If you are a vendor who provides such services, please let me know. Thank you in advance. I appreciate the info. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
