Hi Gidd,
When you read Service Strategy, the first book in the ITIL V.3. series, the first topic discussed on page 3 is transaction costs. Simply stated, and the authors go into more detail starting on page 97, you want to know the cost for each request. We know that there are 3 types of requests: small ones, medium-sized ones and large ones (i.e. projects). There are 3 elements of cost: resource cost i.e. time, expenses and asset cost. Since our ActionProgram Manager runs on the AR System server and includes time and expense tracking functionality for all Remedy-based tasks: help desk tasks, change tasks, project tasks (which are all related to requests) and "other" tasks not related requests, if you are using Remedy's Asset Management system (or a home-grown AR System-based asset mgt system or an asset mgt. system from another vendor that you have integrated with the AR System), you have all costs in one system. The costs are tracked at the task level and you can relate each task to a request. If you associate a revenue figure with the request (for example, the cost to install a PC is $100), since you also have the cost, you can approach a P&L statement for each request, and summarize to each type of request. Since you know who the requestor is and the Business Unit they work for, you can also approach a P&L statement for each business unit IT is serving. We call this a Demand Management or Service Request Management Framework, and you can find a datasheet about this on our home page (www.pri-us.com) or call me and I can discuss it with you and demonstrate it if you like, or come to UserWorld. The datasheet has a helpful diagram showing all of this in more detail. By the way, if you do this, you also know what each person in IT is working on. This is Resource Mgt. at the detailed level. Our IT Project Portfolio Manager covers resource mgt. at a skills (macro) level. And this is why you want an integrated solution rather than a group of disparate products. Disparate products will then require the timely and expensive integration project to bring all the data together, so that's why I say that getting MS Project Server or any other PM system for that matter is like shooting yourself in the foot. It takes you away from understanding transaction costs rather than helping you understand transaction costs. This is what the authors of Service Strategy are talking about, and this is what our solution addresses. That's all I'm implying. And by the way, thanks for asking. Stan ----- Original Message ----- From: Gidd Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, October 23, 2007 8:24: PM Subject: Re: Project Remedies will be at BMC UserWorld Vancouver. ** Stan, Are you implying that your solution is ITIL compliant? or ITIL Version 3 compliant for that matter ? Regards...Gidd ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stan Feinstein Sent: Tuesday, October 23, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Ad: Project Remedies will be at BMC UserWorld Vancouver. ** Hi everyone, If you are attending BMC UserWorld next week, please look me up. I will be in Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT Governance Suite, which includes IT Project Portfolio Manager and ActionProgram Manager, and our Demand Management suite, which also includes Service Manager. 2 new white papers are on our home page, www.pri-us.com. One is on ITIL Version 3 and Managing Transaction Costs. The other is on Leveraging Investments: in Remedy as well as in your IT Governance Suite. It is sub-titled: You Could License a Standalone IT Governance Suite, But Why Would You Want To. Taking off on David Letterman, it lists many more than 10 reasons for using an integrated solution. The other white papers are on Aligning Resources and Business Priorities, and Bug Reporting, which an example of a cross-application, cross-department process that becomes trivial to develop and implement when using an integrated solution. I look forward to seeing you in Vancouver. It should be a lot of fun. Stan Stan Feinstein President Project Remedies Inc. www.pri-us.com 310-230-1722 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
