Saji, Create a filter that executes on Submit and checks for Group membership in your special group. If this returns true, then return an error that membership in this group prevents submitting tickets.
Scott Parrish IT Prophets Original Message: ----------------- From: Philip, Saji L [EMAIL PROTECTED] Date: Thu, 25 Oct 2007 10:17:39 -0500 To: arslist@ARSLIST.ORG Subject: Hey not sure I can do this. Running: AR 6.3 ITSM Helpdesk: 6.0( Out-of-the-box ) I need to set-up a special permission on a group, whereby, they having editing capabilities but cannot create new tickets. Basically, we have our support environment segregated into two tiers( phone support and deskside support ). We want to limit the deskside support into only editing tickets and closing them, but not allow them to create( that's the phone level ). I have been looking at it and I see permission levels as ' None, View, and Change '. Has anyone done something similar to this. Saji ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -------------------------------------------------------------------- mail2web LIVE – Free email based on Microsoft® Exchange technology - http://link.mail2web.com/LIVE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"