We use an Active Link that fires on Window Open with the qualification of:
(NOT ($GROUPS$ LIKE "%Administrator%" )) AND (NOT ($GROUPS$ LIKE "%SOC_Staff%" )) AND (NOT ($GROUPS$ LIKE "%Submit_Group%" )) AND ($OPERATION$ = "CREATE" ) If you are not a member of the appropriate group (based on the criteria in qualification statement above) you get an error telling you that you are not permitted to create a ticket. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, October 25, 2007 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Hey not sure I can do this. You could just create a filter for that form. The "execute on" would be "Submit" and the run if section would be 'Group' = "xxx" (whatever the group number is of the deskside support is). The Action could then be an Error Message that says "You do not have the permission to create new tickets" or something like that. I do this on display forms when people try to click on the "new" button. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Philip, Saji L Sent: Thursday, October 25, 2007 11:18 AM To: arslist@ARSLIST.ORG Subject: Hey not sure I can do this. ** Running: AR 6.3 ITSM Helpdesk: 6.0( Out-of-the-box ) I need to set-up a special permission on a group, whereby, they having editing capabilities but cannot create new tickets. Basically, we have our support environment segregated into two tiers( phone support and deskside support ). We want to limit the deskside support into only editing tickets and closing them, but not allow them to create( that's the phone level ). I have been looking at it and I see permission levels as ' None, View, and Change '. Has anyone done something similar to this. Saji __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
<<image001.gif>>
