Well, one thing you could do is to evaluate the opening of the Help Desk form, and if the user is a member of that group, open the form in a Search mode, and then add the Filter that Scott suggested to ensure that they don't attempt to change that window.
You could also add an Active Link that looked at the Group and $OPERATION$ variable. If the $OPERATION$ (i.e. the mode) = anything but "QUERY" or "SET", close the window and re-open it in Search mode. That would keep them from even opening a Submit window. Rick On 10/25/07, Philip, Saji L <[EMAIL PROTECTED]> wrote: > > ** > > Running: AR 6.3 > > ITSM Helpdesk: 6.0( Out-of-the-box ) > > I need to set-up a special permission on a group, whereby, they having > editing capabilities but cannot create new tickets. Basically, we have our > support environment segregated into two tiers( phone support and deskside > support ). We want to limit the deskside support into only editing tickets > and closing them, but not allow them to create( that's the phone level ). > > I have been looking at it and I see permission levels as ' None, View, and > Change '. > > Has anyone done something similar to this. > > Saji > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
