ITSM 7.0.01 P05 (Asset, Change, Incident, Problem and SLM) ARS 7.0.01 P02
AIX 5.3 Oracle 10g I have configured the surveys for Incident Management and I note that surveys are only being sent to the user when the request originates from the Requester Console. When an incident originates from the Incident Management form, there doesn't appear to be a survey sent at either Resolution or at Closure. Shouldn't the resolution of an Incident that originated in the Incident Management form generate a survey for the user? I hope I'm missing something obvious here. Thanks in advance, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
