In the Incident Rules form, I think you would have to select Yes to Create Request on Submit for Surveys to be sent for an incident that originates from the Incident Management form
Date: Mon, 29 Oct 2007 10:15:23 -0600From: [EMAIL PROTECTED]: Are Surveys generated for all Incidents in ITSM 7.0?To: [EMAIL PROTECTED] ITSM 7.0.01 P05 (Asset, Change, Incident, Problem and SLM) ARS 7.0.01 P02 AIX 5.3 Oracle 10g I have configured the surveys for Incident Management and I note that surveys are only being sent to the user when the request originates from the Requester Console. When an incident originates from the Incident Management form, there doesn’t appear to be a survey sent at either Resolution or at Closure. Shouldn’t the resolution of an Incident that originated in the Incident Management form generate a survey for the user? I hope I’m missing something obvious here. Thanks in advance, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
