According to the user log they are getting a Read license. We have plenty of floating licenses available. The users in question all have at least App-Support permissions and should be given a floating write license.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, November 07, 2007 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Case Sensitive User IDs? ** You say they get a "read" license. Could you be running out of floats and the case sensitivity is just a coincidence? When this situation does happen, what permissions does the user end up with? Is it just public or does it match the user record (hopefully the user record has permissions other than public)? That would tell you a little bit about what is happening during login. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Sokol, Brian" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 11/07/2007 09:40 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Case Sensitive User IDs? No we do not allow guest users. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Kubasek Sent: Wednesday, November 07, 2007 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Case Sensitive User IDs? Do you allow guests? Is it possible the the users are getting logged in as a guest. For example: Network account: JoeUser remedy account: joeuser User types: JoeUser In this case, if you allow unauthenticated guests, then remedy would log the user in as the guest user JoeUser instead of the the defined user joeuser. Joe Kubasek On Nov 7, 2007 9:46 AM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > > Can someone clear this up for me as it seems to come up a couple times > per year. We are using network authentication (not area ldap). Both > cross reference blank passwords and authenticate unregistered users are checked. > All our staff have blank passwords in the User form. Every now and > then a user only gets a read license. The problem seems to occur when > the user enters an ID in Remedy that does not match the case > sensitivity of their network account (network account is JoeUser, > Remedy account is joeuser). I am using the special field > Authentication Login Name (field ID 117) which matches exactly their network ID. > > Any ideas why this happens? Is the Remedy user ID case sensitive? > Shouldn't field ID 117 fix any problem? Is this another old bug > reintroduced by my upgrade to 7.1? > > One other question. In the user log I am seeing Impersonated by > MidTier Service when some users login? > > ARS/MidTier 7.1 on IIS. > > Thanks > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com __20060125_______________________This > posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
