If you have Incident Management 7, can you tell me if you have this out of box filter or not? INT:HPDSLM:INC:SetSLMTableParameter_100
And tell me your IM version/patch. Mine is 7.0.2 p5. I'm told it's supposed to be there, but my installation doesn't have it. This is related to 'SLMLookupTblKeyword' field on incidents being blank...issue I reported recently. Thanks. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"