Hey Dwayne... Make sure that you have the right JDK on the Mid-Tier:
http://java.sun.com/javase/downloads/index_jdk5.jsp We tried different variations, and found that the above works the best. Also make sure that you completely un-install mid-tier and the other java installations before re-trying installation. We originally were ready to try: KM-000001003752, but we found that once we started with a clean windows server and used the right JDK - that it was pretty straight forward. P.S. Our environment looks similar to yours... On Nov 19, 2:22 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > Probably not the fix for you as you mention just a blank screen, but may be > worth checking... > > *Symptom: "Page not found" errors on Mid Tier 7.x installation with MS IIS > and Tomcat* > You might have a problem after you install BMC Remedy Mid Tier 7.0.01 using > Microsoft Internet Information Services (IIS) with the Tomcat application > server. You may discover that when you attempt to open a form or > configuration tool page that "page not found" errors appear in your browser. > > Solution > > Make sure that the Tomcat filter is properly added. > > If the filter is not added properly or if you reinstalled Tomcat, add the > filter manually as follows: > > 1. Open IIS Manager. > 2. Select your web site under Web Sites. > 3. On the Action menu, click Properties. > 4. In the properties dialog box, click the ISAPI Filters tab, then > click Add to open the Add/Edit Filter Properties dialog box. > 5. In the Filter name box, type jakarta. > 6. In the Executable box, type C:\Program Files\Apache Software > Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll or browse > to the file. > 7. Click OK to close the Add/Edit Filter Properties dialog box, and > click OK again to close the web site properties dialog box. > 8. Stop and restart the web server. > > *Self Help Document* > > ID: > > KM-000001003752 > > Type: > > Problem Solution > > Regards > Jason Clarke > > On 19/11/2007, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: > > > > > > > It sounds like your JSP engine is not happy - have you checked your > > Tomcat log files to see if something is failing? > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin > > Sent: Monday, November 19, 2007 10:42 AM > > To: [EMAIL PROTECTED] > > Subject: New installation of Mid-Tier displays only blank page > > > Hello Everyone, > > > We have installed Mid-Tier 7.1 on a Windows 2003 server, IIS 6 web > > server. > > We used the bundled Tomcat as the JSP engine. > > We also installed Crystal Reports Server XI. > > > The web server displays html pages OK, but when we try to access Remedy > > or connect to "config.jsp " from the local host we just get a blank white > > screen. > > > The set-up is identical to the old server that does work, at least as > > far as we can see, and we have tried re-installing Mid-tier and > > rebooting the web server. > > > Any idea what might be wrong? > > > Dwayne Martin > > James Madison University > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > The information contained in this email may be privileged, confidential or > > otherwise protected from disclosure. All persons are advised that they may > > face penalties under state and federal law for sharing this information with > > unauthorized individuals. If you received this email in error, please reply > > to the sender that you have received this information in error. Also, > > please delete this email after replying to the sender. > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
