I just confirmed it's somehow tied to permissions....if I make the person an AR Administrator it works. The weird part is that they have all the people config permissions (which they shouldn't need anyway).
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, November 20, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Really bizarre ITSM 7 web issue ** I had a customer with the same issue and support suggested Patch 4 which did not work. I know it was to be fixed and if you are not using patch 5 it is ost likely fixed with it. -----Original Message----- From: William Rentfrow <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 20 Nov 2007 3:09 pm Subject: Really bizarre ITSM 7 web issue ** I have a few users who are seeing some strange issues. If they are in Incident Management they follow these steps: 1.) Select "Create" from the IM console 2.) Search for a Customer record 3.) Select the Customer record 4.) Hit "Modify" to modify the customer record If they use the WUT it works just fine - data displays as expected and they can update customer information. In the web - not so much. They see completely different results. Most of the data (first name, last name, etc) does not fill in. Some information fills in in the wrong spot - for example, part (1 of 3 lines) of the "work address" goes into the home address field. It's really bizarre. The one thing I know for sure is that it's related to the User ID because the behavior is consistent for that user ID using a browser regardless of what machine the person is working on. So far I have done the following to troubleshoot this. 1.) Cleared mid-tier cache 2.) Cleared browser cache, cookies, etc 3.) Had the user try multiple machines 4.) I've tried the UID on multiple machines and in the WUT vs. browser. This is really, really weird. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Email and AIM finally together. You've gotta check out free AOL Mail <http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?nc id=AOLAOF00020000000970> ! __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
