Making them an AR Admin is not a vaild test since that is not going to be a permission they will have. Also as you stated the WUT works properly.
-----Original Message----- From: William Rentfrow <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 20 Nov 2007 4:07 pm Subject: Re: Really bizarre ITSM 7 web issue ** I just confirmed it's somehow tied to permissions....if I make the person an AR Administrator it works. ? The weird part is that they have all the people config permissions (which they shouldn't need anyway). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, November 20, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Really bizarre ITSM 7 web issue ** I had a customer with the same issue and support suggested Patch 4 which did not work. I know it was to be fixed and if you are not using patch 5 it is ost likely fixed with it. -----Original Message----- From: William Rentfrow <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 20 Nov 2007 3:09 pm Subject: Really bizarre ITSM 7 web issue ** I have a few users who are seeing some strange issues. ? If they are in Incident Management they follow these steps: ? 1.) Select "Create" from the IM console 2.) Search for a Customer record 3.) Select the Customer record 4.) Hit "Modify" to modify the customer record ? If they use the WUT it works just fine - data displays as expected and they can update customer information. ? In the web - not so much.? They see completely different results.? Most of the data (first name, last name, etc) does not fill in.? Some information fills in in the wrong spot - for example, part (1 of 3 lines) of the "work address" goes into the home address field.? ? It's really bizarre.? The one thing I know for sure is that it's related to the User ID because the behavior is consistent for that user ID using a browser regardless of what machine the person is working on. ? So far I have done the following to troubleshoot this. ? 1.) Cleared mid-tier cache 2.) Cleared browser cache, cookies, etc 3.) Had the user try multiple machines 4.) I've tried the UID on multiple machines and in the WUT vs. browser. ? This is really, really weird. ? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ? __20060125_______________________This posting was submitted with HTML in it___ Email and AIM finally together. You've gotta check out free AOL Mail! __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
