Eli,
Did you check the incoming/outgoing Pop3/SMTP account and check if they
are working fine? Looks like you did not miss anything however you can turn
on debug mode on the email engine
Try turning on logging:
The logging.properties file can be found in the $JAVA_DIR/lib directory.
The values that are valid are SEVERE, WARNING, INFO, CONFIG, FINE, FINER,
FINEST and ALL. Anything lower than CONFIG is mainly just used for
debugging purposes (it is VERY, VERY verbose). The value must be entered in
UPPER case. You will need to restart your emaild daemon for this change to
take effect (emaild.sh stop as armonitor should restart it).
To increase your logging level in the logging.properties file, open the
logging.properties file and add or modify the following lines to read:
handlers=java.util.logging.FileHandler,java.util.logging.ConsoleHandler
com.remedy.arsys.emaildaemon.ARSystemHandler.level=FINEST
com.remedy.arsys.emaildaemon.level=FINEST
handlers= java.util.logging.FileHandler,
java.util.logging.ConsoleHandler
java.util.logging.ConsoleHandler.level = FINEST
To enable debug mode, add this option to the line that starts the Java
process in the emaild.sh script, then stop and start the email engine:
-Dmail.debug=true
Change from:
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -cp ${CP_PATH}
com.remedy.arsys.emaildaemon.EmailDaemon -d ${InstallPath} >${LogFile} 2>&1
To:
exec ${JAVA_BIN}/java -Djava.library.path=${InstallPath} -Dmail.debug=true -
cp ${CP_PATH} com.remedy.arsys.emaildaemon.EmailDaemon -d ${InstallPath}
>${LogFile} 2>&1
After turning the debug logs
Try to add a maximum heap size, you must add the following code to the
registry:
Key:
HKLM\SYSTEM\CurrentControlSet\Services\Remedy Email Engine\Parameters
Tag:
JVM Option Number 2
Value:
-xm<size>
You must also modify the JVM Option Count from 2 to 3
Hopefully this will give you some insights on what exactly is happening.
Regards,
Roney Samuel Varghese
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
