"java.lang.OutOfMemoryError: Java heap space" Increase the max heap size the email engine can allocate. If you still see the same error, increase the max heap some more. The email engine, by default (starting with 7.0.1), caches all groups and users in memory, which requires a great deal of memory and isn't realistic for servers with a large number of users and groups. There is a setting that can be used to disable this behavior (in which case the group/users will be cached on demand) in the emaildaemon.properties configuration file.
Also check Rick and Roney's suggestions. It could be that you've hit some type of defect in the email engine (they've been known to happen) where some type of message is causing the process to die. Axton Grams On 11/30/07, Eli Schilling <[EMAIL PROTECTED]> wrote: > > ** At approximately 8:06am this morning my email engine service crashed. > Restarting the service works but it crashes again almost instantly. The > only error in the stderror.log file is this: > java.lang.OutOfMemoryError: Java heap space > > I saw this thread and hoped it was the fix but after upping the max heap > size I'm having the same issue. > > Earlier I thought maybe there were too many records in the Email Message > form so I cleaned out all but about 10,000 (of which 5500 are waiting to be > sent). Still no workie. > > Any help would be greatly appreciated! > > Thank you! > > Eli > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Pargeter, Christie > *Sent:* Thursday, September 27, 2007 10:39 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Service Error Message - SOLVED > > ** I had to contact Remedy...here is what they said to do (for future > people). > > > To increase the Java memory heap for the AR System Email Engine. You can > set it in the registry for the service or set it in the emailstart.batfile > (if using the > emailstart.bat) > You can add the java memory heap options to the Registry by doing the > following: > You can set Heap size upto 80 % od the physical memory. > May I request you to increase the java heap size as follows. > > 1. Start >Run regedit> go to the following key: > > HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>ARSystemEmailEngine>Parameters > 2. Edit the JVM Option Count : REG_DWORD : 0x2 by double clicking it. You > will see the number 2, change this to 4 and Select OK 3. Select> Edit> New> > String Value. Enter JVM Option Number 2 as the Value name then enter > -Xms128m as the Value data, select <OK>. > 4. Select> Edit> New> String Value. Enter JVM Option Number 3 as the Value > name then enter -Xmx256m as the Value data, select <OK> > > Anytime you edit the registry it is recommended that you reboot but at the > very least, you will have to stop and restart the AR System Email Engine > Server service for the new parameters to be initialized. > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Axton > *Sent:* Tuesday, September 25, 2007 6:17 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Service Error Message > > ** Increase the heap size allocated to the email engine jvm. There is > probably a bat file that the service executes (not a heavy Windows server > user). In this bat file, you can specify the heap size as a parameter: > > These are the parameter names and formats: > -Xms128m -Xmx512m > > Just increase the max to larger than what is currently set. We ran into > the same issue in our environment, though we are on Solaris. > > Axton Grams > > On 9/25/07, Pargeter, Christie <[EMAIL PROTECTED]> wrote: > > > > ** Hi All - I am in the process of upgrading to ARS 6.3 on brand new > > hardware. When I try to test my email engine I am seeing the following > > error in the stderr.log file. > > > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > java.lang.OutOfMemoryError > > > > Any ideas? > > > > ARS 6.3 > > Win2K > > SQL2000 > > > > > > NOTE: I have moved to a new office. My new phone number is: > > 503-574-3571. > > ____________________________________________ > > *Christie Pargeter * > > *Weyerhaeuser Documentation & Training* [EMAIL PROTECTED] > > * **Portland, OR* tel: 503-574-3571 > > fax: 253-928-1072 > > > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ __20060125_______________________This posting was submitted with > HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
