Hi Jase, You can't tell which fields are optional or required, even when looking at the form through the admin tool. The reason for this is that : - even if a field is required, it can have a default value which causes that you will not have to specify it - there might be workflow checking for values in non-required fields and throwing errors; this might even be only in certain conditions; e.g. a Pending Reason should be filled in if the request has Status = Pending.
If you're using ITSM 7, you have the Incident_Create form which is documented --> see the ITSM 7 Integrating document. If you're not using ITSM7, you might want to create a form like that which you document yourself; but that can be a lot of work depending on the requirements. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Dec 20, 2007 4:44 PM, Jase Brandon <[EMAIL PROTECTED]> wrote: > ** Hello All, > Does anyone know of a way to tell which fields are required/optional when > from the 7.0 Admin tool I perform a > "Tools/Export Mail Templates" .arm file for the form HPD:Helpdesk. > The only way I can currently think of is to physically touch each field > from the .arm file through the admin tool and document > which are required/optional. Any suggestions? > > Thanks, > > Jase > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
