I agreed with what Michiel mentioned and just did about couple of weeks ago.
Integration jobs like submitting tickets into HPD:Help Desk is much easier through the interface form. You don't have to worry about optional/required fields of HPD:Help Desk form. You could get a list of required fields (9 fields I guessed) from the ITSM 7.0 integration document mentioned above (This one does help!) Just add your newly created fields into the interface form accordingly. In order to pass those fields into HPD:Help Desk form, you need to add them into the OOTB work-flow. I think it's a filter triggered by the submit event. You may track it down by activating the filter log and check which filter push those fields into HPD:Help Desk form. You may choose creating a similar filter with the same qualification and a increased execution order number to push your fields or just add your fields into the existing push field action. I suggest the first one since it won't be altered nor overwritten by future patching. Hope this could do a little help. DJHuang 2007/12/21, T. Dee <[EMAIL PROTECTED]>: > > ** Jase - did you read "BMC Remedy IT Service Management 7.0Integrations"? > This will help you with HPD:IncidentInterface_Create. > > Ty > > > > On 12/20/07, Michiel Beijen <[EMAIL PROTECTED]> wrote: > > > > ** I would add those new fields to the HPD:IncidentInterface_Create > > Form; i guess that is the best option. > > > > -- > > Michiel. > > > > On Dec 20, 2007 5:37 PM, Jase Brandon < [EMAIL PROTECTED]> wrote: > > > > > ** Thanks Ty and Michiel, > > > We are using ITSM 7 and I planned to use the > > > HPD:IncidentInterface_Create Form > > > but was concerned because of our customizations (new required fields > > > on HPD:Helpdesk) > > > that the new create HPD ticket workflow would fail because I had > > > required fields on HPD:Helpdesk that were not on > > > HPD:IncidentInterface_Create form. > > > I think I am stuck validing optional/required fields on the .arm file > > > using notepad and just looking each field up through the admin tool. Make > > > Sense? > > > > > > Thanks again! :) > > > > > > Jase > > > > > > > > > On 12/20/07, T. Dee <[EMAIL PROTECTED]> wrote: > > > > > > > > ** Jase - if you want to create HPD:Help Desk tickets you should use > > > > the HPD:IncidentInterface_Create Form. > > > > > > > > Ty > > > > > > > > > > > > > > > > On 12/20/07, Jase Brandon <[EMAIL PROTECTED] > wrote: > > > > > > > > > > ** Hello All, > > > > > Does anyone know of a way to tell which fields are > > > > > required/optional when from the 7.0 Admin tool I perform a > > > > > "Tools/Export Mail Templates" .arm file for the form HPD:Helpdesk. > > > > > The only way I can currently think of is to physically touch each > > > > > field from the .arm file through the admin tool and document > > > > > which are required/optional. Any suggestions? > > > > > > > > > > Thanks, > > > > > > > > > > Jase > > > > > __20060125_______________________This posting was submitted with > > > > > HTML in it___ > > > > > > > > > > > > __20060125_______________________This posting was submitted with > > > > HTML in it___ > > > > > > > > > > __20060125_______________________This posting was submitted with HTML > > > in it___ > > > > > > > > > > > -- > > Met vriendelijke groet / Kind regards > > Michiel Beijen > > ______________________________________________________ > > MANSOLUTIONS > > Energieweg 60-62 > > 3771 NA Barneveld > > The Netherlands > > Tel. +31-(0)612968592 > > Mail [EMAIL PROTECTED] > > Internet http://bsm.mansolutions.nl__20060125_______________________This > > posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
