Check out the email engine documentation. There's a whole section in there on setting up the mailbox to do that.
Regards, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, January 09, 2008 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: NEED ADVICE - Setting up Remedy for incoming mail ** ok I probably misspoke... I already have an incoming mailbox that is setup, it receives emails. But now I want it to modify a ticket based on the reply. Can I simply just create the filters or is there anything I am missing that I may need to do first? Best Regards, Tom Altamore ----- Original Message ----- From: Rick Cook Date: Wednesday, January 9, 2008 10:14 am Subject: Re: NEED ADVICE - Setting up Remedy for incoming mail To: arslist@ARSLIST.ORG > Not trying to be flip, Tom, but read the install manual - and > follow it TO > THE LETTER, assuming nothing. Most failed email installs and > setups happen > because something was not done exactly as the book said it was > to be done. > Do that, and I'm sure that you will be successful, and you will > learn a few > things along the way. > > Rick > > On 1/9/08, [EMAIL PROTECTED] wrote: > > > > ** Hi Listers, > > > > I currently have an incoming mail box for Remedy, but it > has to date > > been unused. What else do I need to have this set up properly, > on this I am > > a total novice. > > > > Best Regards, > > Tom Altamore > > [EMAIL PROTECTED] > > 914-378-6689 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > html___ > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
