It requires some work on your part, but you can process the email and do workflow to update a ticket accordingly. All emails get stored in AR System Email Messages form. From there you can either work directly on that form, or better still push to another form and process the data there.
Ben Cantatore Remedy Administrator Avon (914) 935-2946 [EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 01/09/2008 11:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: NEED ADVICE - Setting up Remedy for incoming mail ** ok I probably misspoke... I already have an incoming mailbox that is setup, it receives emails. But now I want it to modify a ticket based on the reply. Can I simply just create the filters or is there anything I am missing that I may need to do first? Best Regards, Tom Altamore ----- Original Message ----- From: Rick Cook Date: Wednesday, January 9, 2008 10:14 am Subject: Re: NEED ADVICE - Setting up Remedy for incoming mail To: arslist@ARSLIST.ORG > Not trying to be flip, Tom, but read the install manual - and > follow it TO > THE LETTER, assuming nothing. Most failed email installs and > setups happen > because something was not done exactly as the book said it was > to be done. > Do that, and I'm sure that you will be successful, and you will > learn a few > things along the way. > > Rick > > On 1/9/08, [EMAIL PROTECTED] wrote: > > > > ** Hi Listers, > > > > I currently have an incoming mail box for Remedy, but it > has to date > > been unused. What else do I need to have this set up properly, > on this I am > > a total novice. > > > > Best Regards, > > Tom Altamore > > [EMAIL PROTECTED] > > 914-378-6689 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > html___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
