Thanks Matt,
I was good to go and set up the filters I needed. They worked fine, I guess
I thought it would be harder to do then it was.
Best Regards,
Tom
----- Original Message -----
From: "Gayford, Matthew C."
Date: Wednesday, January 9, 2008 12:43 pm
Subject: Re: NEED ADVICE - Setting up Remedy for incoming mail
To: arslist@ARSLIST.ORG
> Check out the email engine documentation. There's a whole
> section in
> there on setting up the mailbox to do that.
>
>
>
> Regards,
>
>
>
> Matt
>
>
>
> Matthew C. Gayford
> Technology Research & Development
> Information Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
> Sent: Wednesday, January 09, 2008 11:33 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: NEED ADVICE - Setting up Remedy for incoming mail
>
>
>
> **
>
> ok I probably misspoke... I already have an incoming mailbox
> that is
> setup, it receives emails. But now I want it to modify a ticket
> based on
> the reply. Can I simply just create the filters or is there
> anything I
> am missing that I may need to do first?
>
>
>
> Best Regards,
>
> Tom Altamore
>
> ----- Original Message -----
> From: Rick Cook
> Date: Wednesday, January 9, 2008 10:14 am
> Subject: Re: NEED ADVICE - Setting up Remedy for incoming mail
> To: arslist@ARSLIST.ORG
>
> > Not trying to be flip, Tom, but read the install manual - and
> > follow it TO
> > THE LETTER, assuming nothing. Most failed email installs and
> > setups happen
> > because something was not done exactly as the book said it was
> > to be done.
> > Do that, and I'm sure that you will be successful, and you
> will
> > learn a few
> > things along the way.
> >
> > Rick
> >
> > On 1/9/08, [EMAIL PROTECTED] wrote:
> > >
> > > ** Hi Listers,
> > >
> > > I currently have an incoming mail box for Remedy, but it
> > has to date
> > > been unused. What else do I need to have this set up
> properly,
> > on this I am
> > > a total novice.
> > >
> > > Best Regards,
> > > Tom Altamore
> > > [EMAIL PROTECTED]
> > > 914-378-6689
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> > Answers Are"
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> >
> >
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