The hardware and O/S are something I would give a look at. I had a sub-admin once with a beefy 64-bit workstation that caused all sorts of problems with the ADMIN tool on 6.3. My poor little 32-bit Windows XP Pro box just ran circles around him.
Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, January 09, 2008 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database Hmmm. Bad RAM: Maybe, maybe not. Depending on how the RAM is accessed it may only appear at certain times. You're probably right, though. Still, I'd suggest downloading a memory test software such as DocMemory http://www.simmtester.com/page/products/doc/docinfo.asp (bypass the free compulsory registration using www.bugmenot.com ) and run it overnight. Never know. Bad .dll: As you said I'm thinking maybe a support .dll that isn't part of the AR Admin Tool install could be flaking out. Hard to find. Do you and he have the same hardware? The reason I ask is I have seen network card drivers cause crashes in applications on occasion. When it crashes there is an error box that pops up. There should be a "more information" or something like that. Sometimes looking through that may shed some light on the issue. Also, check the event logs on his system for the previous crashes and see if they point to a file that can't be read or a registry entry that can't be opened or something like that. Sorry for the shotgun approach but chasing down transient errors is one of the more difficult tasks in IT J.T. Shyman Column Technologies -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, January 09, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database He has tried admin tool 6.3 base, and 6.3 patched to v 23. Both seem to do it. He's tried different installs to make sure there aren't issues with the install file. They are the standard install files from remedy, and the same one s I'm using as well. If it were bad RAM, I would expect to be getting memory errors random other times. He and I have the same software, so that shouldn't be an issue. It could be a bad .dll, but then a reinstall should permanently fix that, right? I'm thinking that you are on the right track, a bad file or something somewhere. The issue might not be with remedy though, but with some other files that are shared .dlls or something that remedy uses whenever he tries to sync his search database. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, January 09, 2008 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database In that case the list of possible causes can run from bad RAM to a software conflict with another piece of software to a bad .dll. Silly question: Is he using the exact matching version of the admin tool? You said the server is on 6.3 no patches. Is the admin tool also 6.3 base? J.T. Shyman Column Technologies -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, January 09, 2008 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database Tried that, didn't work. Thanks for the suggestion though. I am starting to think it is a specific issue with his computer, but there's got to be something that can be fixed. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, January 09, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database Maybe something in the AR User cache is getting corrupted. Next time have him clear out the contents of his AR user Home folder, save for the ARCmds folder of course. J.T. Shyman Column Technologies -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, January 09, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database Server is 6.3 no patch. He has 2GB ram, this is a brand new box. It did not crash on his old workstation. This happened a few weeks ago, he uninstalled/reinstalled, didn't fix it, so he wiped out his INI file and that fixed it. This time, he went ahead and uninstalled/reinstalled and it worked. I'm just concerned that every few weeks he's going to keep having the problem. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, January 09, 2008 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashes when sync search database ** ...against what version of AR Server? And how much RAM does this client have? Rick On 1/9/08, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]> wrote: ** Hi all, I have a coworker who has an issue where when he starts to synch his search database, his admin tool immediately crashes and the sync never completes. He has to go in to remedy and reset it there. He's running Admin Tool 6.3 P23 on Windows XP with a Server 2k3 and SQL Server 2k Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
