Rabi, Very sorry for the late reply.. So many emails from the ARS list sometimes I just skim over them because I'm up to my neck in work.
Any device can look at a PHP web page as all that is outputted from the server is HTML. PHP is only ran on the server. Now, I haven't used websphere before but if they can support php you should be able to write a test page to display on ANY mobile device not just the blackberry. I don't own a blackberry either (user of the palm treo) but essentially all you need to do would pass the parameters for the php script in the url. The php script would then use Remedy's web services to update the record. This way you don't need to worry about compatibility on the client's device so long as they can run a web browser. Doesn't even need to be a full browser. That's the beauty of PHP, the web server itself handles the connection to Remedy, all the user needs to do is push the button on some web page or just have the php script run automatically when the page is hit by the browser. On Jan 4, 2008 11:30 AM, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > Rick: > My understanding is that web access is not supported in the BB environment > here, else I wouldn't be in this quandary. However, I will re-doublecheck, > if that's a word. I wasn't sure that this is even a question...because I > wasn't sure that BB environments would so differently in different places. > I'm clueless about BBs, as I said earlier. > > About other interfaces...I will research, but do you have any names handy? > > Sandra: > I am aware of the email option, as I wrote in the post. I am looking at > better, more foolproof alternatives. > > Robert: > About using PHP...I am not clear how can I have a BB user invoke php code > (or any other code) via an email received in BB. Can you elaborate? > > Joe: > Thanks for the tip. Kinetic Survey...anyone? > > Or any other gizmo anybody wants to plug in here? > > ==== > ps: > I am now thinking of a URL that invokes a web services client. Then I can > have two links passing the ticket id as well as yes or no parameter to the > client and the client will consume ARS web service. Some kind of server > side > code...such as Java Servlet or .Net (or perhaps php). > > > > > > > Rick Cook-3 wrote: > > > > If your BB environment is set up to use web access, I would recommend > > constructing a truncated view of the approval screen, and send them > that. > > If not, perhaps if your emails asking for approval had three URLs > embedded > > in them - one for Yes, one for No, and perhaps one for Need more Info, > > those > > could map to separate email Inboxes that would route the approvals that > > way. > > > > Or, you could use one of the several very good interfaces between Remedy > > and > > BB devices, and display Remedy screens on them that way. > > > > Lots of ways to skin this cat. > > > > Rick > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi > > Sent: Friday, January 04, 2008 8:40 AM > > To: arslist@ARSLIST.ORG > > Subject: Submit Yes/No response to ARS from a blackberry? > > > > All: > > I need to provide blackberry users ability to receive an email from ARS, > > from which they should be able to, through some easy means, provide a > > Yes/No > > answer back to ARS. > > > > Obvious solution is to have them reply to the email with YES or NO text > or > > some other unique string and parse the email in Remedy to process the > > response... > > ...but is there a better way? > > > > It has been suggested that I can use a Web Service to accomplish this, > but > > I > > just don't see how I can have blackberry users consume a ARS Web > Service, > > and have that consumption be available in/thru that email. > > > > I could have a simple URL in the email that takes them to a simple > Remedy > > form with yes/no buttons, but I am guessing a Mid-tier generated Remedy > > form > > isn't visible, functional in blackberry. I have never been sophisticated > > enough to use/own a blackberry, but I'm pretty sure remedy screens won't > > show properly. > > > > Somebody shout me down, if this is not true, or if there is a > workaround. > > > > So what has been suggested is provide two URLS in the email, > corresponding > > to Yes and No responses. Again, I don't see what kind of URLs I can > > construct to communicate yes and no responses back to ARS. I certainly > > don't > > see any kind of URL directly consuming any Web Service I might write in > > ARS. > > > > Is my analysis so far reasonable? Do you guys know of any good way to > send > > yes/no to ARS from blackberry? A quick google serach shows stuff like > > NetBeans allowing code to consume Web Services from blackberries, but I > > don't know enough to even conceive of a way that could be used in my > > situation. > > > > > > Ok, I do have some half baked ideas that may or may not work. If I > > construct > > a mid-tier URL that queries a form, called say "Yes Response Form" with > a > > certain record ID (and possibly a security key as well), and write a > "Get" > > filter on that form to look for the combination of the record ID and the > > security key and on match interprete that as a "Yes" response, then > > although > > the query result may not show correctly on blackberry, on the server > side, > > the response will have been processed. Worth trying? > > > > -- > > View this message in context: > > > http://www.nabble.com/Submit-Yes-No-response-to-ARS-from-a-blackberry--tp146 > > 20271p14620271.html > > Sent from the ARS (Action Request System) mailing list archive at > > Nabble.com. > > > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: > http://www.nabble.com/Submit-Yes-No-response-to-ARS-from-a-blackberry--tp14620271p14622438.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
