To me it is all in the sales/marketing..... Who remembers when Remedy's tag line was "Your Business, Your Way!"
The sales and marketing pitch was focused on a robust workflow tool, that was customizable, flexible, scalable, etc.... Now the push/focus for sales/marketing/etc is around ITIL and BMC "Applications" You must hand it to the BMC sales team, as they are getting to the right people within the corporations to sell them the ITSM 7.x Vision/Application suite, (The gift that keeps on taking) Having now been in the Remedy world for over 12 years, here are a few of the things that I have learned a. Modular Architecture and Design for Custom Remedy Applications b. Remedy - Drive it with Data! (A past RUG presentation) c. Consider foot print (Number of Objects) d. SUMP (Thanks Performance Tuning and Troubleshooting)- S - Scalable U - Usability M - Maintainability P - Performance e. Follow best practices guidelines for all development activities f. Solid Technical and User level Documentation g. Best practices managing Releases - Enhancements, code changes, etc My first major enterprise system (incorporating multi-tenancy) was in 2000 Creating a better email engine (Rem-Mail) was also in 2000 True direct integration with Lotus Notes (Rem-Mail) in 2001 2007 ITSM 7.X touts multi-Tenancy Email Engine - Still no direct integration with Lotus notes Months and months of implementation time New Tag Line "Your Business, Our Way!" Pardon my rant, but meanwhile I go back to developing my Robust, Customized Remedy applications (Help Desk, HR, Payroll, ETC) that my customers love, that cost less money and are easier to maintain. And continue to make the Remedy Email Engine Dance, with bi-directional - submissions, updates, etc. Remedy/BMC - Thanks, I like " My Business, My Way!" Doug Tanner (Former) Remedy Approved Consultant (RSP) Remedy Skilled Professional -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, February 06, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy > I think there will be a greater demand for custom applications that employ the "KISS" rule. I don't know about that. While it certainly seems logical from where I sit, I just don't see a lot of demand for custom Remedy apps anymore. Virtually every job I see posted nowadays is for ITSM. I think that might be a bit of wishful thinking... Don't get me wrong, though--I'm right in there with you wishing! I really thought I'd be hearing more people saying things like, "ITSM 7 is just too darned complex for what you get out of it..." But evidently not. Maybe people are just reaping all sorts of benefits from it... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Wednesday, February 06, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy Here is my opinion... The ITSM Suite is great for companies with deep pockets and lots of Remedy resources, but for the most part a lot of companies are finding that there is too much overhead with he ITSM Suite and they are using less than 50% of the "bells & whistles". I think there will be a greater demand for custom applications that employ the "KISS" rule. Custom applications that are built systematically based on a set of development standards and rules have the added bonus of being self-sufficient in terms of support, patches, and licenses. Basic ROI will begin to dictate that for the cost of maintaining a basic ITSM Suite (Problem, Incident, Change, CMDB, SLA) - you can build your own simpler custom application suite and still have money left over. Or better yet - purchase other Remedy enabled ITSM Suites from other vendors at a fraction of the cost. After all the bottom line is - ARS Best Workflow platform around - so why throw out the platform. On Feb 6, 10:22 am, Seth Wrye <[EMAIL PROTECTED]> wrote: > Understood. The only problem though is that being able to customize ASR (Apps or Platform) has been one of ARS's strongest selling point. Should I tell my customers that if they want to customize the HelpDesk form by adding a graphic or to change the flow of a ticket, they will either have to build the entire module from scratch or loose support? I think, with the apps at least, BMC is narrowing the gap that made ARS so much better than the rest of the competition. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick W > Sent: Wed 2/6/2008 10:10 AM > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > I think there is a difference here. The ARS platform is one thing, the > canned OOB applications are another. I believe BMC's customization > statement is about the OOB applications. Here we don't use any of the > OOB apps, it is all pure ARS custom code. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye > Sent: Wednesday, February 06, 2008 7:49 AM > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > I know, I know, I was also there for that. I have since taken more > training (as we all do) and every time I bring this subject up, I get > the same answer. Its usually something like "BMC says that any > customization is a bad customization". If they plan on keeping the > platform open for customizations, great!! But... there's nothing wrong > with being prepared for the worse case scenario. Most of us witnessed > that when that one company purchased Remedy. If I recall, I think the > name started with a P and ended with bankruptcy. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Susan > Palmer > Sent: Wed 2/6/2008 8:25 AM > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > ** > Seth, > > At UserWorld 2007 Doug Mueller was emphatic that BMC has no intention of > locking down the platform prohibiting development. I've never felt > Doug has been anything but honest with us. There was a full session > devoted to Doug basically talking about the future of ARS and providing > reassurance to our community. > > Of course business is business but Doug was very convincing. > > Susan > > On Feb 6, 2008 6:47 AM, Seth Wrye <[EMAIL PROTECTED]> > wrote: > > A company I was contracted to tried that last year and was > informed by BMC that if we did not renew support, we must delete all of > the licenses that we did not pay support for and un-install each of the > modules. It is also stated in the license agreement. This was a small > company and they did not have the cash needed to continue with the ITSM > suite. They were seriously considering getting rid of Remedy all > together. I was able to convince them that since the company is small, > they could build a custom system off of the ARS platform and when the > due date comes, drop the support, delete the licenses for the modules > and keep the server and ARSystem User licenses and pay support for only > what they keep. Depending on the size of the company and system this is > a good alternative. If the company grows later on and can justify > spending the $$ then at least they still have Remedy and can bring back > the modules and a company has been saved the heartache of moving to a > lesser platform. Ahhhh, It brings us back to the days of real > development where if you wanted an asset management module, you had to > build it... Not sure how long this will even be a possibility depending > on if and when BMC completely locks everything down so no development > can be done whatsoever. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf > of William H. Will Du Chene > Sent: Tue 2/5/2008 5:01 PM > > To: [EMAIL PROTECTED] > Subject: Re: Company Dropping Remedy > > What about this scenario: > > BMC may have control over whom they want to "transfer" support > to while > the contract is in effect for the amount of the term. It's sort > of like if > you and I sat down at the table and hammered out an agreement > that you > would purchase my services for a month. > > I'd expect that you would be honor your side of the agreement > for the > duration. I'd venture a guess that most would agree, yes? After > the month > is up, who cares? > > I am not a lawyer (and I don't even play one on television!), > but it would > seem to me that there is a very simple solution: wait until your > support > contract is up, and DO NOT renew it with BMC. Once your term is > up, then > you should be able to renew it with the VAR of your choice. > > If your term is up, then the contract language might not apply. > It would > be prudent to contact your legal department for confirmation > first, > however, just to be on the safe side. > > Just an idle thought - offered humbly. > > -- > > Will Du Chene > [EMAIL PROTECTED] > http://www.myspace.com/wduchene > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > <http://www.arslist.org/> > Platinum Sponsor:www.rmsportal.com<http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > <http://www.arslist.org/> > Platinum Sponsor:www.rmsportal.com<http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" DISCLAIMER Important! 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