If that's the case I do agree that sucks especially if you have the need to run that one time escalation over lets say 500 K records.. It would be harder to design one in a minutes interval. The workaround would be to create a flag that the escalation would set after its run on a record..
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: Friday, February 15, 2008 5:10 PM To: arslist@ARSLIST.ORG Subject: Escalations ARS 7.x ** Apparently there is a change to the way Escalations execute in ARS 7.x. In previous versions of ARS, going back MANY years, when you created an escalation which runs on an interval - it would execute upon saving it and then on the interval. In version 7.1 the escalation will not execute immediately but will wait until the interval time to execute. While I can appreciate that people might want to wait until the interval time has expired before running the escalation I wish that Remedy would have made it an option, I want it to run immediately so I can test the results. I realize I can set a short interval, test the results, then reset the interval but in many cases I only want to run the escalation once to clean up data, in which case I would set the interval to 99 days (just in case I get side tracked , I still have 99 days to turn off the escalation). Russ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.4/1277 - Release Date: 2/13/2008 8:00 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
