I am with you but, you may need also to specify once, a definite number of times or always. _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, February 19, 2008 12:38 AM To: arslist@ARSLIST.ORG Subject: Re: Escalations ARS 7.x On my wish list (for years), I want to be able to right-click any escalation and select Run Now. Maybe in a later version of ARS. You could create a separate regular form to hold your "escalations" which has filters attached to it. An escalation would then check this small form every 1 minute to see if anything needs to be done. If so, then the escalation would push a value to the Status field, which would run the filters and update the schedule for the next run. With your escalations in a separate form you could then test any escalation by manually updating the Status field. HTH Stephen Remedy Skilled Professional _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, February 15, 2008 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: Escalations ARS 7.x If that's the case I do agree that sucks especially if you have the need to run that one time escalation over lets say 500 K records.. It would be harder to design one in a minutes interval. The workaround would be to create a flag that the escalation would set after its run on a record.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: Friday, February 15, 2008 5:10 PM To: arslist@ARSLIST.ORG Subject: Escalations ARS 7.x ** Apparently there is a change to the way Escalations execute in ARS 7.x. In previous versions of ARS, going back MANY years, when you created an escalation which runs on an interval - it would execute upon saving it and then on the interval. In version 7.1 the escalation will not execute immediately but will wait until the interval time to execute. While I can appreciate that people might want to wait until the interval time has expired before running the escalation I wish that Remedy would have made it an option, I want it to run immediately so I can test the results. I realize I can set a short interval, test the results, then reset the interval but in many cases I only want to run the escalation once to clean up data, in which case I would set the interval to 99 days (just in case I get side tracked , I still have 99 days to turn off the escalation). Russ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
