Apparently there is a change to the way Escalations execute in ARS 7.x. In previous versions of ARS, going back MANY years, when you created an escalation which runs on an interval - it would execute upon saving it and then on the interval. In version 7.1 the escalation will not execute immediately but will wait until the interval time to execute. While I can appreciate that people might want to wait until the interval time has expired before running the escalation I wish that Remedy would have made it an option, I want it to run immediately so I can test the results. I realize I can set a short interval, test the results, then reset the interval but in many cases I only want to run the escalation once to clean up data, in which case I would set the interval to 99 days (just in case I get side tracked , I still have 99 days to turn off the escalation).
Russ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
