LJ: Ok, you want to check what's immediately below the key I mentioned. The numbers there will give you JRE versions you have. It seems you have JRE 1.6.0.
My best guess is Remedy Admin doesn't like your version of JRE. Try other versions, such as 1.4.2_16 or 1.5.0_06. Multiple versions can coexist ok. I don't know if you took the trouble to lookup the post I mentioned before or not. In that post I say that my Remedy Admin 7.1 did NOT work with JRE 1.4.2_13. Then I had them install JRE 1.4.2_16 and 1.5.0_06. That did the trick. I'm not sure which of the two made it work. The trouble is that in the past when the matrix states JRE version x or higher is required, I have seen that some higher versions don't work, so it's worth trying the minimum they mention or some of the higher ones to see which one works. For Remedy Admin 7.1, I can't even find out the minimum required version. Compatibility matrix doesn't state anything. Try 1.5.0_06. If that doesn't work, try 1.4.2_16. --- LJ Longwing <[EMAIL PROTECTED]> wrote: > If I check that I have 2 keys > > BrowserJavaVersion - 1.6.0 > CurrentVersion - 1.6 > > Both of those keys exist below in my tree and the > keys > > JavaHome > RuntimeLib > > are both the same in them and I have verifed that > the paths/files they are > pointing to exist....still getting the error > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi > Tripathi > Sent: Thursday, February 28, 2008 6:51 PM > To: arslist@ARSLIST.ORG > Subject: Re: 7017 > > LJ, > Remedy Admin looks here to find out JRE version(s) > installed: > HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime > Environment > > So, your issue is you either don't have the version > its looking for or it is > there, but for some reason it's not listed at this > location. > > See this post from last month: > "Re: Remedy Admin: ARERR 7017: Failed to initialize > JRE and internal java > module-RESOLVED" > > > > > From: Action Request System discussion > list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of LJ > Longwing > > Sent: Thursday, February 28, 2008 2:44 PM > > To: arslist@ARSLIST.ORG > > Subject: 7017 > > > > ** > > > > Failed to initialize JRE and internal java module. > > > The JRE dependencies are missing or corrupt. Check > the required JRE > > configuration information in the Configuring > guide. > > > > What is the magic bullet to fix this in the admin > tool when working > > with Web Services? > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: > > "Where the Answers Are" > > html___ __Platinum Sponsor: www.rmsportal.com > > ARSlist: "Where the Answers > > Are" html___ __Platinum Sponsor: www.rmsportal.com > > ARSlist: "Where the > > Answers Are" html___ __Platinum Sponsor: > > www.rmsportal.com ARSlist: "Where > > the Answers Are" html___ __Platinum Sponsor: > > www.rmsportal.com ARSlist: > > > === message truncated === > > > > > ____________________________________________________________________________ > ________ > Never miss a thing. Make Yahoo your home page. > http://www.yahoo.com/r/hs > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
