The Read Me for ITSM 7.0.x Patch 7 contains the following note:
Do not install BMC Remedy Incident Management Patch 007 (Patch 007) if you are running an English language version of the Task Template Add-On (Patch 9002) until the BMC Remedy Task Template Add-On hotfix is available. A technical bulletin will be released to announce the availability of the hotfix. The add-on loses some of its UI features when you apply Patch 007. To restore these features, you must run the BMC Remedy Task Template Add-On hotfix after installing Patch 007. You must also run the hotfix installer after reinstalling Patch 007 at any time. Unfortunately, we're looking to deploy patch 7 as it corrects some issues with the task system in IM that we are experiencing. However, this note makes me think that we could install patch 7 and then lose task template functionality in IM until the Task Template Add-On hotfix is released.no date on that yet. Has anyone using Task Templates in IM upgraded IM to Patch 7? If so, would you share your experiences? Thanks! --- J.T. Shyman _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
