You just have to manually install the 9002 patch again after installing the ITSM Patch 007 - they overwrite the views so you end up with a mixture of fields from both sources, and the redefined primary tablefield z2TH_TasksTaskGroups is reset to fill the entire tab again. When I tested the automatic installer for 9002 early last year (and it has NOT been updated), it was such a POS that I cannot recommend using it, so follow the manual instructions. The two patch installation methods will not create the same permissions for the application on the server.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, March 03, 2008 11:49 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.x Patch 7/IM with Task Templates (Patch 9002) ** The Read Me for ITSM 7.0.x Patch 7 contains the following note: Do not install BMC Remedy Incident Management Patch 007 (Patch 007) if you are running an English language version of the Task Template Add-On (Patch 9002) until the BMC Remedy Task Template Add-On hotfix is available. A technical bulletin will be released to announce the availability of the hotfix. The add-on loses some of its UI features when you apply Patch 007. To restore these features, you must run the BMC Remedy Task Template Add-On hotfix after installing Patch 007. You must also run the hotfix installer after reinstalling Patch 007 at any time. Unfortunately, we're looking to deploy patch 7 as it corrects some issues with the task system in IM that we are experiencing. However, this note makes me think that we could install patch 7 and then lose task template functionality in IM until the Task Template Add-On hotfix is released...no date on that yet. Has anyone using Task Templates in IM upgraded IM to Patch 7? If so, would you share your experiences? Thanks! --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
