Mike,
Here is one option (there are probably many). Since you are on Windows create a small .Net console app with the .Net ARS API that retrieves the email contents by querying the form, then creates a text file of the contents of the email, then attaches the file to an Attachment Field in Remedy. Your filters would first determine the length of the email, and then only call the console app when it is greater than a certain number. When you call the console app you would pass in the $1$ value so it knows which record to work with. Afterwards, if you wanted to take this concept further you could design the console app to work with any form, and field, and any attachment field. You could then use this with other forms. Stephen Remedy Skilled Professional ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Thursday, March 06, 2008 3:28 PM To: arslist@ARSLIST.ORG Subject: Output of field contents to file via a filter action Hi everyone - I'm attempting to output the contents of a large character field to a file via a filter action. I must use a filter because this process will be used for processing emails coming in to our server. Above a certain size I want to output the email body to a file and then attach that file to a Helpdesk ticket. I've tried using the following via as a Run Process command: %ComSpec% /C Echo $FieldValue$ >> c:\file.txt This works great until the field has a carriage return in the value. Once a carriage return is introduced into the field, the process fails completely and the file is not created at all. Unfortunately, virtually every time we use this process, the field value is going to have potentially thousands of carriage returns in it. I've tried various combinations with the /A and /S switches as well as putting double-quotes around the $FieldValue$. Anyone have any other suggestions or a completely different way I could try to do this? Windows Server 2003 Enterprise MS SQL 2005 ARS 7.0.01 p2 Thanks in advance! ~Mike --- Michael J Balogh Wingspan Systems Inc. [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
