Hi Peter, I've actually had that strategy bite me in the past. It turned out that a user had recorded a macro to submit one of their more common tickets for them. At the time he recorded the macro, we had a value of "In Process" in the menu. I did not notice a problem until after we'd removed that choice from the menu. After that, the one specific user continued to be able to create cases with it, even though it was no longer in the drop down. I then added $MENU$ to the pattern setting, it prevented their macro from being able to submit any more tickets with that value. Of course there is a negative side to doing that too. When the value is no longer in the menu, suddenly any tickets which are not yet closed out need to have a different menu value chosen, prior to being updated. Eric Cleereman
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, March 06, 2008 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ ** If you change the display of the field to display as a Drop Down then you can take out the Pattern $MENU$ setting. Drop Down display style fields will not let you type in the field at all so there is no need to perform pattern validation. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, March 06, 2008 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ ** I get the same result whether I have it set to display as a drop-down or an edit field. It doesn't seem to make any difference. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, March 05, 2008 9:17 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ Andy, If you hare having the field patterned using $MENU$, why do you type into it or let your users type into it? Can't you just have the character field displayed as a drop-list and have the users forced to use the menus? That's an available feature in ARS version 6.3 upwards.. That would be clean and you would get what you want to do... If you are below version 6, and somewhere close to version 4.5, there used to be a bug with the $MENU$ patterning.. Even valid values would be rejected. The only fix on that version was to upgrade it. I do not recall a patch that fixed it except the next upgrade.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ]On Behalf Of Mayfield, Andy L. Sent: Wednesday, March 05, 2008 6:35 PM To: arslist@ARSLIST.ORG Subject: Pattern of $MENU$ I'm sure there is a simple answer for this, but I am encountering an error when attempting to write a value to a new character field. The error I get is "ARERR [306] Value does not fall within the limits specified for the field : (MENU - $MENU$) : Equipment Type" when trying to write to the field. On the field properties - attributes tab, I have Pattern set to $MENU$ and I have a menu that pull available values from another form created to hold the available options. The drop-down menu lists the appropriate options, but when I select one of them and try to save I get the error listed above. My understanding was that the $MENU$ option was to make sure that you selected a value from the menu, so I am confused as to what the problem might be. Thanks in advance for any help you can give. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"