And they told me to go to 7.2 because its resolved outstanding issues!!! That would have been a show stopper for us if we went in for 7.2 as our users are authenticating on LDAP!!!! Thank you so much for that information.. You probably saved me my neck as I was almost at that point where I wanted to recommend that we go to 7.2 because of all these issues!
Is there a software defect bug that they have raised?? Could you update me on that defect ID if they give you one?? Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Friday, March 07, 2008 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Users of Remedy Knowledge Management 7.1 Patch ** Here's an interesting twist we caught today during acceptance testing on the pre-production system: Our RKM 7.2 server allows users to log in who have local passwords in ARS, or anonymous through the Self-Service portal. It refuses users who rely on AREA LDAP authentication with the error "Invalid login. Please try again.", even though they have a valid authentication event logged in the aruser.log and arplugin.log. We have never seen this on the 7.1.01.001 system we still have set up with our development server. More whack-a-mole.... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.6/1315 - Release Date: 3/6/2008 9:07 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
