I have the same issue. Remedy 7.0.1 patch 6. I added the assignee column and tried referencing one of those assignee fields (helpdesk) and it still doesn't show anything. I look up the form that it should be looking at and look up the records and it shows nothing in the assignee field on the form. I need to refresh my memory since I attempted this a year ago. I only spent about half a day and was told not to bother with it.
From what I remember though is that the assignee doesn't seem to get pushed to this form. On Mar 12, 9:58 am, Brandi Barbour <[EMAIL PROTECTED]> wrote: > In my SHR:ARDBCFields form I have 3 entries for the assignee field. > As follows: > Entry 1 > FIELD ID 1000000403 > FORM GUID MAINCHANGE > VENDOR FIELD ID 1000000218 > GUID AUTOFILLED > > Entry 2 > FIELD ID 1000000218 > FORM GUID MAINHELPDESK > VENDOR FIELD ID 1000000218 > GUID AUTOFILLED > > Entry 3 > FIELD ID 10010413 > FORM GUID TMSTASK > VENDOR FIELD ID 1000000218 > GUID AUTOFILLED > > Does that make sense. This allows entries from the 3 forms to populate > 1 in the vendor form. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, March 11, 2008 10:10 PM > To: [EMAIL PROTECTED] > Subject: Re: Question: Overview Console - Assignee > > Thank you - I have added fields before. The problem is the Assignee > field is not the same on Task, Change and Incident. But I see the > Assignee field in SHR:ARDBC. > > On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour > <[EMAIL PROTECTED]> wrote: > > You must add the entries to the SHR:ARDBCFields form for each field of > > > the 3 forms and map them to the same field. So you will have 3 > > different entries for the Assignee field. One for each form. Once > > you do that you add the Assignee field to the table in the Overview > > Console with public permissions then restart the plugin. > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Tuesday, March 11, 2008 12:19 PM > > To: [EMAIL PROTECTED] > > Subject: Question: Overview Console - Assignee > > > I have added a couple of new fields to the Overview Console with no > > problems. > > > However, the users want to see "Assignee" on the Overview Console. > > The problem is the Database ID for Change, Help Desk and Task is not > > the same. > > > Has anyone added Assignee to their Overview Console? > > > Thanks! > > > ______________________________________________________________________ > > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
