That sounds right. I find it disturbing that performing an ARS patch by
file replacement as documented in the patch read me file could break it.
The error was this horrific mess:
2008-03-11 21:13:42,131 ERROR [main]
com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server
Startup Error
org.apache.commons.configuration.ConversionException: 'port' doesn't map
to an Integer object
at
org.apache.commons.configuration.AbstractConfiguration.getInteger(Abstra
ctConfiguration.java:726)
at
org.apache.commons.configuration.AbstractConfiguration.getInt(AbstractCo
nfiguration.java:697)
at com.bmc.arsys.pluginsvr.f.initialize(Unknown Source)
at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown
Source)
Caused by: org.apache.commons.configuration.ConversionException: Could
not convert PLUGINPORT to java.lang.Integer
at
org.apache.commons.configuration.PropertyConverter.toNumber(PropertyConv
erter.java:312)
at
org.apache.commons.configuration.PropertyConverter.toInteger(PropertyCon
verter.java:157)
at
org.apache.commons.configuration.AbstractConfiguration.getInteger(Abstra
ctConfiguration.java:722)
... 3 more
Caused by: java.lang.NumberFormatException: For input string:
"PLUGINPORT"
at java.lang.NumberFormatException.forInputString(Unknown
Source)
at java.lang.Integer.parseInt(Unknown Source)
at java.lang.Integer.<init>(Unknown Source)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native
Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown
Source)
at
sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown
Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at
org.apache.commons.configuration.PropertyConverter.toNumber(PropertyConv
erter.java:308)
... 5 more
AR Plugin Server Startup Error'port' doesn't map to an Integer object
When I studied it (within my limited understanding), knowing that in the
7.1.x ARS installer it now prompts you to accept a default Java Plugin
Server Port of 9999, I decided to run the installer over the
hand-patched server to see if that would clean it up; it did. That
bodes poorly for the future of hand-applying patches by file
replacement.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, March 14, 2008 5:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Track time on how long the ticket was on a group's queue
>
> Chris,
>
> I would bet that the arjavaplugin.log is output from the new
> "Java plugin server". They rewrote the plugin server in Java
> so that you can deploy totally 100% Java developed plug ins
> (no C API knowledge/compiling required). But I have yet to
> find that in the docs yet...
>
> If the new SLM 7.1 use the Java based plugins or not... I do
> not know yet. However, I would suspect that they put the
> effort into the Java based plugin for a reason, and that
> could be one of the reasons.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
>
>
> On Fri, Mar 14, 2008 at 5:59 PM, strauss
> <[EMAIL PROTECTED]> wrote:
>
> <snip>
>
> >I was seeing some sort of an obtuse java error in a new log file
> > that I am not familiar with - arjavaplugin.log; it is riddled with
> > errors on all of my installations - exactly what I expect
> from java.
> >On
> > this server it was clean until the hand-installed patch, and now is
> > clean again. How that would break it, I don't know. I do
> not know if
> >is
> > an exclusive log to SLM or not - anybody?
>
> <snip>
>
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
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