Hi All I am having a similar problem with the Copy to Archive and Delete from Source. I set up the archive form and at first the archiving worked fine. Then I made some changes to the main form and the archiving stopped and the archive tab information is no blank. I tried to start up the archiving again and got the error that the archive form was not valid. I understood that changes to the main form would carryover the the archive. Well they did not. ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2.0.7 Anybody have any ideas? Thanks Mark
________________________________ From: Action Request System discussion list(ARSList) on behalf of Thivagar Sankaran Sent: Wed 3/26/2008 5:25 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy - Copy to Archive and Delete from Source ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improved considerably. But the issue was, the Copy to Archive and Delete from Source option was not working in my environment. Hence I went for Copy to Archive Option and deleted the data manually. I have raised this issue with BMC. But as usual I didn't get a proper response. Thanks & Regards, Thivagar Sankaran ITIL - Foundataion Certified Remedy Developer ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Melanie Snayer Sent: Wednesday, March 26, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy - Copy to Archive and Delete from Source ** Hi Listeners We're experiencing performance issues especially when submitting incidents. Our initial plan was to archive calls that have been closed for more than 5 years but as a result of the performance issues we're having to considering archiving as soon as 1 year and 6 months after having gone-live. Well, archiving is just one of the options that we have resorted to along side the current ongoing perfomance tuning that we're doing. Can you guys give me examples of how you may have gone about archiving your data? Like what the archiving criteria is and whether your archiving was done as a result of performance issue or as standard procedure. Thanks Mel __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
