Do you have the ODBC uses underscores option set? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, April 11, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Printing Incidents
As we get closer (we thought) to full implementation of ITSM 7.0.02/3.007 on ARS 7.1.00.002, we now have users testing the application and clicking on everything. We learned today that clicking the Print button on the bottom of an Incident form and Change Request not only does not print the ticket (as you might expect), but it completely hangs the User Tool with an eventual RPC error. Happens on 7.1.00.002 and 7.1.00.001 - Service Desk 7.0.02/3.007 or 006 - any combination of User Tool and server of both patch levels. All users have report server set in their User preferences (and the server will set you to server-based preferences even if you remove them). Reports do run from the Report Console. Anyone run across this one? I have run into _different_ issues with the mid-tier reporting of tickets, with IE 7 not allowing some crystal report active control to run, and firefox hashing the fonts in the report. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"