We are on 6.3, so this may not apply, but we have a button that runs a report to print tickets as well. If the user specifies a preference server when logging in, they will get an error when they try to run this report. Its almost always a 1658 error though, not a time-out issue. If you take out the preference server, and run the report it works fine. 100% reproducible.
I haven't had a chance to test it in our 7.1 environment yet. We are planning on forcing the use of a preference server as well, so please let me know the outcome of your issue. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "strauss" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 04/11/2008 12:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Printing Incidents As we get closer (we thought) to full implementation of ITSM 7.0.02/3.007 on ARS 7.1.00.002, we now have users testing the application and clicking on everything. We learned today that clicking the Print button on the bottom of an Incident form and Change Request not only does not print the ticket (as you might expect), but it completely hangs the User Tool with an eventual RPC error. Happens on 7.1.00.002 and 7.1.00.001 - Service Desk 7.0.02/3.007 or 006 - any combination of User Tool and server of both patch levels. All users have report server set in their User preferences (and the server will set you to server-based preferences even if you remove them). Reports do run from the Report Console. Anyone run across this one? I have run into _different_ issues with the mid-tier reporting of tickets, with IE 7 not allowing some crystal report active control to run, and firefox hashing the fonts in the report. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
