Hi We are running a earlier Version of ITSM 7.0.01 Patch 2 and have encountered this error
We have found it may relate to two issue the first is the OBDC driver in windows has not bound correctly to the server running ARS Configure the User DSN setting on the system for the ARDBC driver, as follows: 1. Go to Control Panel > Administrative Services > Data Sources (ODBC). 2. On the User DSN tab (not the System DSN tab), select AR System ODBC Data Source (If its not there then add it). 3. Click the Configure button. 4. Enter the AR System Server name,. 5. Click OK to save your changes, and click OK again to close the ODBC Data Source Administrator. 1. Check that the Remedy Report Server and port has been specified correctly in the User preferences. If the user does not connect to a preference server then check the Report server settings in the user tool (tools --> options --> advanced) 2. Check that the User DSN had been set correctly (as above) 3. Check the driver is correct version, it should be 7.0.x if the user is using version 7 of the user tool (Go to Control Panel > Administrative Services > Data Sources (ODBC) > Drivers) If the above does not resolve the printing issues for the user, you may want to try a manual reinstall. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Saturday, 12 April 2008 5:26 AM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents I have tried this from about six different XP machines Including Parallels on Mac), two Vista machines, and patch 1 and 2 of the 7.1 user tool, against three 7.1 patch 1 or 2 servers with either patch 6 or 7 of the ITSM application. We just had a webex and they could not figure it out at support (and we tinkered with the ODBC controls as well as user preferences). We could run reports from the Report console. Bizarre. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, April 11, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents I presume you are using the user tool from your previous comments. How was it installed? When it installs the AR ODBC connector is installed (as you well know). I've heard of flakiness before when people used SMS, etc, to install the user tool. This is rare but has happened. Have you tried manually re-installing the user tool on a test machine? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, April 11, 2008 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents Yes - it is also in all of the user preferences. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, April 11, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents Do you have the ODBC uses underscores option set? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, April 11, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Printing Incidents As we get closer (we thought) to full implementation of ITSM 7.0.02/3.007 on ARS 7.1.00.002, we now have users testing the application and clicking on everything. We learned today that clicking the Print button on the bottom of an Incident form and Change Request not only does not print the ticket (as you might expect), but it completely hangs the User Tool with an eventual RPC error. Happens on 7.1.00.002 and 7.1.00.001 - Service Desk 7.0.02/3.007 or 006 - any combination of User Tool and server of both patch levels. All users have report server set in their User preferences (and the server will set you to server-based preferences even if you remove them). Reports do run from the Report Console. Anyone run across this one? I have run into _different_ issues with the mid-tier reporting of tickets, with IE 7 not allowing some crystal report active control to run, and firefox hashing the fonts in the report. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ********************************************************************** This message is intended for the addressee named and may contain privileged information or confidential information or both. 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