You'll need X installed on the server.  You'll be able to use a product like 
Xming to run the X through putty (Connection -> ssh -> X11) and see it on you 
machine.

Anne Ramey

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Monday, May 05, 2008 11:30 AM
To: arslist@ARSLIST.ORG
Subject: IM Patch 7 Installer?

The IM 7.03 Patch 7 Release notes say:

-------------------------------------
Starting with Patch 005, the process of installing patches for the BMC
Remedy ITSM suite of applications has been automated through the
introduction of a GUI driven patch installation wizard.

For all platforms, you must run the patch installer from the same system
that is running the AR System server.
-------------------------------------

And later on it says:

-------------------------------------
Run the patch installer.
! Windows.patch007.exe
! UNIX.patch007.bin
A splash screen appears while the installer initializes. After
initialization, the BMC Remedy ITSM Patch Installer window appears.
-------------------------------------

I do not have any sort of access to these systems except command
line/terminal access via Putty.  The vast majority of my customers are
using Sun/Unix enterprise servers.  Naturally we have no access beyond
command line.  We have no x-windows or emulators.  Given the security
level of things I work on (relatively low in the government scale) we
are NOT unique at all in this configuration.

Am I missing something here?  Did BMC just make it impossible for us to
install the patches?


William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

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