The logic on the owner is the Service Desk in most instances since ITIL proposes that the Service Desk is the point on contact for the requester. and will contact the requester to confirm that the Incident has been resolved and can be closed.
-----Original Message----- From: Kathy Morris <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Mon, 5 May 2008 11:15 am Subject: ITIL Remedy ** Hi, ? In Remedy ITSM 7.0.1 - who should be the actual "Owner" of the ticket.? Should it be the assigned group or the Help Desk? ? What are the advantages of one over the other. Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
