Honestly, I agree with both parties. Sometimes I am a fence sitter. But erally they could jsut update the program to check the end of the first line, and either clean the program before loading it, or clean it as loading it. It doesn't seem to me that it would be a major challenge.
However, I understand that their position is that it is cheaper to train the handful of people that run into this issue. I don't believe this to be a new policy and I don't see it changing anytime soon. We will just have to accept it. Maybe we should have a central repository of all these little items that can be handled easily with a little knowledge that as a community we keep updated. I am sure Mr. Reinfeldt or someone else would be willing to host it. Heck, we could even use wikipedia. Maybe we need a Remepedia? Any ideas, suggestions? Brian On Thu, May 8, 2008 at 2:13 PM, Jennifer Meyer <[EMAIL PROTECTED]> wrote: > ** I've discovered (the hard way) that BMC uses Windows almost > exclusively for their development efforts and their day-to-day operations. > They're not particularly keen on supporting *nix for any of their > applications: they do it because it makes money to sell to a wider range of > customers. While they do a rather good job testing their applications on the > more popular combinations of *nix systems, *nix is not really not the forte > of their support techs. > > Since you have the power of the command line, you are savvy enough to think > around these issues where BMC hasn't done so yet. > > Jennifer > > > ------------------------------ > *From:* LJ Longwing > *Sent:* Thu 08-May-08 14:59 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: RANT: arimportcmd > > This is a multi-part message in MIME format. > > ------=_NextPart_000_0050_01C8B10B.5B6A7840 > Content-Type: text/plain; > charset="us-ascii" > Content-Transfer-Encoding: 7bit > > they opened a documentation defect (SW00295365) to indicate that a > conversion is needed to use it on non Windows workstations....I know this > would have saved me A LOT of work if it had been documented before... > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) > Sent: Thursday, May 08, 2008 12:12 PM > To: arslist@ARSLIST.ORG > Subject: Re: RANT: arimportcmd > > > ** > > LJ, I understand what you're saying, however, if they automatically scrubbed > it, then it wouldn't work with windows :-) > > > I guess they need to add a simple checkbox, and if you check it, then they > scrub it. > > > > The simplest way (but wouldn't work for anyone who has already downloaded > the documentation) is an update to the documentation. > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > > > Best Product, Best People, Best PriceTM > > An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing > Sent: Thursday, May 08, 2008 1:06 PM > To: arslist@ARSLIST.ORG > > Subject: RANT: arimportcmd > > > > I just got done working with BMC regarding a mapping problem and I'm not > liking their answer. I wanted to poll the community to test the waters for > this in case I need to open an RFE to make things work the way they say they > are supposed to work > > > > I created an ARM file from the windows tool, just like the docs say to, and > transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to > work properly, after several back and forths with support, they gave me a > 'working' arm file, after several hours of trying to figure out what the > difference was, I came down to the fact that for the Linux version of the > import tool you need to run a dos2unix conversion (remove the hex 0D from > the CRLF). When I commented that I shouldn't need to run any conversions on > the ARM I was told point blank that the difference between how windows and > Unix store text files is beyond BMC's support realm and that I simply needed > to perform the conversion myself. My problems with this are several, but > the major one of which is that the documentation states > > > > Importing with mapping refers to running the BMC Remedy Import CLI by using > > a mapping created in BMC Remedy Import. The mapping must be created on > > Windows because that is the only environment BMC Remedy Import runs on > > interactively. After it is created, the mapping can be used on any platform. > > I take this to mean that I don't need to convert anything to use it, because > it 'can be used on any platform'....I'm curious if anyone on HPUX or AIX has > to go through this conversion, and if so, did you figure it out on your own > or did you get told this by support, and is anyone else annoyed about the > fact that the documentation is misleading at best, and completely wrong at > worst. I think that at a minimum they should either create the file so it's > readable on all platforms they support, or update the documentation to > indicate that some type of conversion needs to be performed to be able to > use it on non Windows platforms. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com > ARSlist: "Where the Answers > Are" html___ > > _______________________________________________________________________________ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
