J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of jaimie > Sent: Wednesday, May 14, 2008 3:53 PM > To: arslist@ARSLIST.ORG > Subject: BMC_SLM_JAVA_HOME Error > > I am attempting to install SLM on a Windows 2003 Server with a MSSQL > 2005 db. I have also installed JRE v1.6.0_05. When I run the > installer it keeps coming up with this error "Installer unable to > verify BMC_SLM_JAVA_HOME system environment variable. Please make > sure system environment variable is set and its pointing to Java > Runtime environment home". > > I opened up the ar.conf and added the following lines: > > Variable name: BMC_SLM_JAVA_HOME > Variable value: C:\Program Files\Java\jre1.6.0_05 > > I saved the config, restarted the server and it is still coming up > with the above error. > > Any ideas? Any help is greatly appreciated. > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
