Great point, Chris.
The compatibility matrix for AR 7.1 states: Java Support AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are: Operating System Vendor Minimum recommended version Operating System Vendor Minimum recommended version Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12 HP-UX HP HP JDK 1.5 build 1.5.0.05 IBM IBM JDK 1.5 SR2 So 1.6 should work but YMMV. 1.5 does work so I agree with Chris. You should stick to 1.5.0_12 or higher which is compatible with AR 7.0.x as well. --- J.T. Shyman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 14, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: BMC_SLM_JAVA_HOME Error J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of jaimie > Sent: Wednesday, May 14, 2008 3:53 PM > To: arslist@ARSLIST.ORG > Subject: BMC_SLM_JAVA_HOME Error > > I am attempting to install SLM on a Windows 2003 Server with a MSSQL > 2005 db. I have also installed JRE v1.6.0_05. When I run the > installer it keeps coming up with this error "Installer unable to > verify BMC_SLM_JAVA_HOME system environment variable. Please make > sure system environment variable is set and its pointing to Java > Runtime environment home". > > I opened up the ar.conf and added the following lines: > > Variable name: BMC_SLM_JAVA_HOME > Variable value: C:\Program Files\Java\jre1.6.0_05 > > I saved the config, restarted the server and it is still coming up > with the above error. > > Any ideas? Any help is greatly appreciated. > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
