Hello All, Here's my quick answer.. .we had a few folks with the same problem. Turns out, they were using the IP address instead of the server name in the remedy client. "Make sure they are using the Server Name instead of IP" works for us.. :)
On 5/16/08, LJ Longwing <[EMAIL PROTECTED]> wrote: > > ** But would that explain why Demo worked on the same workstation? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Friday, May 16, 2008 2:20 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: CI Relationship Viewer - Works for Demo and not for other > users. (UNCLASSIFIED) > > > ** I seem to recall something like this where BMC said that client-side > Java was not required, but when we installed a local JRE, CI Viewer became > functional. > > Rick > > On Fri, May 16, 2008 at 12:27 PM, Mike Gould <[EMAIL PROTECTED]> wrote: > >> ** Hi Gordon, >> >> We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 >> Patch 003, Solaris9/Oracle10g server. I've had a ticket open with BMC >> Support for several months now. >> >> Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us >> accessing the CI Viewer via Internet Explorer but it still doesn't work with >> AR User (any patch version of 7.0.01 and 7.1.00). If you're only accessing >> the CI Viewer from a browser, then applying the latest Mid-Tier patch will >> fix the problem. >> >> We're still trying to work on a fix for the AR User client. >> >> Regards, >> Michael Gould >> U.S. House of Representatives >> >> >> On Fri, May 16, 2008 at 1:42 PM, FRANK, GORDON CTR DISA JSSC < >> [EMAIL PROTECTED]> wrote: >> >>> Classification: UNCLASSIFIED >>> Caveats: NONE >>> >>> When I login as Demo I can open the CI Relationship Viewer and all works >>> fine.? >>> >>> If I login as another user, I get the error: >>> >>> "The CI Relationship Viewer could not open because the specified root CI >>> does not exist." >>> >>> Gordon M. Frank >>> Remedy Skilled Professional - 7.x >>> ITIL V3 Foundation Certified >>> DISA\Verizon FNS >>> Classification: UNCLASSIFIED >>> Caveats: NONE >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
