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{\f1\fmodern Courier New;} {\f2\fnil\fcharset2 Symbol;} {\f3\fmodern\fcharset0 Courier New;} {\f4\fswiss\fcharset0 Arial;} {\f5\fswiss\fcharset0 Times New Roman;} {\f6\fswiss Tahoma;}} {\colortbl\red0\green0\blue0;\red0\green0\blue255;\red0\green0\blue128;} \uc1\pard\plain\deftab360 \f0\fs24 {\*\htmltag19 <html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">} {\*\htmltag2 \par } {\*\htmltag2 \par } {\*\htmltag34 <head>} {\*\htmltag1 \par } {\*\htmltag1 \par } {\*\htmltag161 <meta name=Generator content="Microsoft Word 11 (filtered medium)">} {\*\htmltag1 \par } {\*\htmltag241 <!--[if !mso]>\par <style>\par v\\:* \{behavior:url(#default#VML);\}\par o\\:* \{behavior:url(#default#VML);\}\par w\\:* \{behavior:url(#default#VML);\}\par .shape \{behavior:url(#default#VML);\}\par </style>\par <![endif]-->} {\*\htmltag241 <o:SmartTagType\par namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="country-region"/>} {\*\htmltag1 \par } {\*\htmltag241 <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"\par name="place"/>} {\*\htmltag1 \par } {\*\htmltag241 <!--[if !mso]>\par <style>\par st1\\:*\{behavior:url(#default#ieooui) \}\par </style>\par <![endif]-->} {\*\htmltag1 \par } {\*\htmltag241 <style>} {\*\htmltag241 \par <!--\par /* Font Definitions */\par @font-face\par \tab \{font-family:Tahoma;\par \tab panose-1:2 11 6 4 3 5 4 4 2 4;\}\par /* Style Definitions */\par p.MsoNormal, li.MsoNormal, div.MsoNormal\par \tab \{margin:0cm;\par \tab margin-bottom:.0001pt;\par \tab font-size:12.0pt;\par \tab font-family:"Times New Roman";\}\par a:link, span.MsoHyperlink\par \tab \{color:blue;\par \tab text-decoration:underline;\}\par a:visited, span.MsoHyperlinkFollowed\par \tab \{color:blue;\par \tab text-decoration:underline;\}\par span.EmailStyle17\par \tab 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{\*\htmltag84 <span style='font-size:\par 10.0pt;font-family:Arial;color:navy'>}\htmlrtf {\htmlrtf0 Sounds like it could also be a permissions {\*\htmltag4 \par }\htmlrtf \htmlrtf0 issue where the User doesn {\*\htmltag84 ’}\htmlrtf \'92\htmlrtf0 t have access to the CI. {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=2 color=navy face=Arial>}\htmlrtf {\fs20 \cf2 \f4 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 10.0pt;font-family:Arial;color:navy'>}\htmlrtf {\htmlrtf0 You might want to check that as well (don {\*\htmltag84 ’}\htmlrtf \'92\htmlrtf0 t {\*\htmltag4 \par }\htmlrtf \htmlrtf0 know if that is what the bug is about). {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=2 color=navy face=Arial>}\htmlrtf {\fs20 \cf2 \f4 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 10.0pt;font-family:Arial;color:navy'>}\htmlrtf {\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=2 color=navy face=Arial>}\htmlrtf {\fs20 \cf2 \f4 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 10.0pt;font-family:Arial;color:navy'>}\htmlrtf {\htmlrtf0 {\*\htmltag84 …}\htmlrtf \'85\htmlrtf0 Daniel {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=2 color=navy face=Arial>}\htmlrtf {\fs20 \cf2 \f4 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 10.0pt;font-family:Arial;color:navy'>}\htmlrtf {\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div class=MsoNormal align=center style='text-align:center'>}\htmlrtf {\qc \htmlrtf0 {\*\htmltag64}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3\par face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag4 \par } {\*\htmltag4 \par }\htmlrtf }\htmlrtf0 \htmlrtf }\htmlrtf0 {\*\htmltag72}\htmlrtf}\htmlrtf0 {\*\htmltag96 <hr size=2 width="100%" align=center tabindex=-1>}\htmlrtf {\f1\qc\qj\uldb \~ _____ \~\line\par} \htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag248 </span>} {\*\htmltag248 </font>} {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag84 <b>}\htmlrtf {\b \htmlrtf0 {\*\htmltag148 <font size=2 face=Tahoma>}\htmlrtf {\fs20 \f6 \htmlrtf0 {\*\htmltag84 <span style='font-size:10.0pt;\par font-family:Tahoma;font-weight:bold'>}\htmlrtf {\htmlrtf0 From: {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 {\*\htmltag92 </b>}\htmlrtf }\htmlrtf0 {\*\htmltag148 <font size=2\par face=Tahoma>}\htmlrtf {\fs20 \f6 \htmlrtf0 {\*\htmltag84 <span style='font-size:10.0pt;font-family:Tahoma'>}\htmlrtf {\htmlrtf0 Action Request {\*\htmltag4 \par }\htmlrtf \htmlrtf0 System discussion list(ARSList) [mailto:[EMAIL PROTECTED] {\*\htmltag84 <b>}\htmlrtf {\b \htmlrtf0 {\*\htmltag84 <span\par style='font-weight:bold'>}\htmlrtf {\htmlrtf0 On Behalf Of {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag92 </b>}\htmlrtf }\htmlrtf0 Mike Gould {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag84 <b>}\htmlrtf {\b \htmlrtf0 {\*\htmltag84 <span style='font-weight:bold'>}\htmlrtf {\htmlrtf0 Sent: {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag92 </b>}\htmlrtf }\htmlrtf0 May 16, 2008 3:28 PM {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag84 <b>}\htmlrtf {\b \htmlrtf0 {\*\htmltag84 <span style='font-weight:bold'>}\htmlrtf {\htmlrtf0 To: {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag92 </b>}\htmlrtf }\htmlrtf0 arslist@ARSLIST.ORG {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag84 <b>}\htmlrtf {\b \htmlrtf0 {\*\htmltag84 <span style='font-weight:bold'>}\htmlrtf {\htmlrtf0 Subject: {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag92 </b>}\htmlrtf }\htmlrtf0 Re: CI Relationship {\*\htmltag4 \par }\htmlrtf \htmlrtf0 Viewer - Works for Demo and not for other users. (UNCLASSIFIED) {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>}\htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 ** {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 Hi Gordon, {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 {\*\htmltag4 \par }\htmlrtf \htmlrtf0 Patch 003, Solaris9/Oracle10g server. {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 I've had a ticket open with BMC {\*\htmltag4 \par }\htmlrtf \htmlrtf0 Support for several months now. {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us {\*\htmltag4 \par }\htmlrtf \htmlrtf0 accessing the CI Viewer via Internet Explorer but it still doesn't work with AR {\*\htmltag4 \par }\htmlrtf \htmlrtf0 User (any patch version of 7.0.01 and 7.1.00). {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 If you're only accessing {\*\htmltag4 \par }\htmlrtf \htmlrtf0 the CI Viewer from a browser, then applying the latest Mid-Tier patch will fix {\*\htmltag4 \par }\htmlrtf \htmlrtf0 the problem. {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 We're still trying to work on a fix for the AR User client. {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 Regards, {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 Michael Gould {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal style='margin-bottom:12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag244 <st1:country-region w:st="on">} {\*\htmltag244 <st1:place\par w:st="on">} {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:12.0pt'>}\htmlrtf {\htmlrtf0 U.S. {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 {\*\htmltag252 </st1:place>} {\*\htmltag252 </st1:country-region>} {\*\htmltag4 \par }\htmlrtf \htmlrtf0 House of Representatives {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>}\htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag96 <div>}\htmlrtf {\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 On Fri, May 16, 2008 at 1:42 PM, FRANK, GORDON CTR DISA JSSC {\*\htmltag84 <}\htmlrtf <\htmlrtf0 {\*\htmltag84 <a\par href="mailto:[EMAIL PROTECTED]">}\htmlrtf {\field{\*\fldinst{HYPERLINK "mailto:[EMAIL PROTECTED]"}}{\fldrslt\cf1\ul \htmlrtf0 [EMAIL PROTECTED] }\htmlrtf0 \htmlrtf }\htmlrtf0 {\*\htmltag92 </a>} {\*\htmltag84 >}\htmlrtf >\htmlrtf0 {\*\htmltag4 \par }\htmlrtf \htmlrtf0 wrote: {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 Classification: {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 UNCLASSIFIED {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }Caveats: NONE {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }When I login as Demo I can open the CI Relationship Viewer and all works {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }fine.? {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }If I login as another user, I get the error: {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag84 "}\htmlrtf "\htmlrtf0 The CI Relationship Viewer could not open because the specified root CI {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }does not exist. {\*\htmltag84 "}\htmlrtf "\htmlrtf0 {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }Gordon M. Frank {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }Remedy Skilled Professional - 7.x {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }ITIL V3 Foundation Certified {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }DISA\\Verizon FNS {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }Classification: {\*\htmltag84 }\htmlrtf \'a0\htmlrtf0 UNCLASSIFIED {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }Caveats: NONE {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par } {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }_______________________________________________________________________________ {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }UNSUBSCRIBE or access ARSlist Archives at {\*\htmltag84 <a href="http://www.arslist.org/"\par target="_blank">}\htmlrtf {\field{\*\fldinst{HYPERLINK "http://www.arslist.org/" \\n}}{\fldrslt\cf1\ul \htmlrtf0 www.arslist.org\htmlrtf }\htmlrtf0 \htmlrtf }\htmlrtf0 {\*\htmltag92 </a>} {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }Platinum Sponsor: {\*\htmltag84 <a href="http://www.rmsportal.com/" target="_blank">}\htmlrtf {\field{\*\fldinst{HYPERLINK "http://www.rmsportal.com/" \\n}}{\fldrslt\cf1\ul \htmlrtf0 www.rmsportal.com\htmlrtf }\htmlrtf0 \htmlrtf }\htmlrtf0 {\*\htmltag92 </a>} {\*\htmltag4 \par }\htmlrtf \htmlrtf0 ARSlist: {\*\htmltag84 "}\htmlrtf "\htmlrtf0 Where the Answers Are {\*\htmltag84 "}\htmlrtf "\htmlrtf0 {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag64 <p class=MsoNormal>}\htmlrtf {\htmlrtf0 {\*\htmltag148 <font size=3 face="Times New Roman">}\htmlrtf {\fs24 \f5 \htmlrtf0 {\*\htmltag84 <span style='font-size:\par 12.0pt'>}\htmlrtf {\htmlrtf0 {\*\htmltag116 <br>}\htmlrtf \line \htmlrtf0 {\*\htmltag4 \par }__Platinum Sponsor: www.rmsportal.com ARSlist: {\*\htmltag84 "}\htmlrtf "\htmlrtf0 Where the Answers {\*\htmltag4 \par }\htmlrtf \htmlrtf0 Are {\*\htmltag84 "}\htmlrtf "\htmlrtf0 html___ {\*\htmltag244 <o:p>} {\*\htmltag252 </o:p>} {\*\htmltag92 </span>}\htmlrtf }\htmlrtf0 {\*\htmltag156 </font>}\htmlrtf }\htmlrtf0 \htmlrtf\par}\htmlrtf0 \htmlrtf \par \htmlrtf0 {\*\htmltag72 </p>} {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag104 </div>}\htmlrtf }\htmlrtf0 {\*\htmltag0 \par } {\*\htmltag0 \par } {\*\htmltag58 </body>} {\*\htmltag2 \par } {\*\htmltag2 \par } {\*\htmltag27 </html>} {\*\htmltag3 \par }}