Classification: UNCLASSIFIED Caveats: NONE Thanks for all of your help!
The combination of several feedbacks got me thinking and I actually solved this problem. I don't know what is being carried my the account "appadmin" but it is the key to the solution. "appadmin" carries ITSM "something" that Demo does not. But Demo does bring up the CI Viewer correctly. Here are the steps which will work. 1. Collect all information for the new account. 2. Go to the "Application Administration Console", People, View 3. Select "appadmin" Login ID 4. Perform a "Copy to New" (Ctrl-T or select from toolbar) 5. In the new copy, make all account changes (Login ID, Support Groups (including Administrator), etc. etc.) 6. Save 7. Login to the new account and the CI Viewer will now work. Like I said, I don't know what is being carried underneath, but something is different on "appadmin". This procedure seems to work every time. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci Sent: Monday, May 19, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Same issues - told to patch CMDB to 2.1, Midtier and thick client. I am about to do this today. HTH, Joe Joe Bucci cell 703-608-4467 > Date: Sun, 18 May 2008 11:13:29 -0400 > From: [EMAIL PROTECTED] > Subject: Re: CI Relationship Viewer - Works for Demo and not for other > users. (UNCLASSIFIED) > To: arslist@ARSLIST.ORG > > Sounds like it could also be a permissions issue where the User > doesn't have access to the CI. > > You might want to check that as well (don't know if that is what the > bug is about). > > > > ... Daniel > > > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould > Sent: May 16, 2008 3:28 PM > To: arslist@ARSLIST.ORG > Subject: Re: CI Relationship Viewer - Works for Demo and not for other > users. (UNCLASSIFIED) > > > > ** > > Hi Gordon, > > > > We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 > Patch 003, Solaris9/Oracle10g server. I've had a ticket open with BMC > Support for several months now. > > > > Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us > accessing the CI Viewer via Internet Explorer but it still doesn't > work with AR User (any patch version of 7.0.01 and 7.1.00). If you're > only accessing the CI Viewer from a browser, then applying the latest > Mid-Tier patch will fix the problem. > > > > We're still trying to work on a fix for the AR User client. > > > > Regards, > > Michael Gould > > U.S. House of Representatives > > On Fri, May 16, 2008 at 1:42 PM, FRANK, GORDON CTR DISA JSSC > <[EMAIL PROTECTED]> wrote: > > Classification: UNCLASSIFIED > Caveats: NONE > > When I login as Demo I can open the CI Relationship Viewer and all > works fine.? > > If I login as another user, I get the error: > > "The CI Relationship Viewer could not open because the specified root > CI does not exist." > > Gordon M. Frank > Remedy Skilled Professional - 7.x > ITIL V3 Foundation Certified > DISA\Verizon FNS > Classification: UNCLASSIFIED > Caveats: NONE > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com > <http://www.rmsportal.com/> ARSlist: > "Where the Answers Are" > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________ Keep your kids safer online with Windows Live Family Safety. Help protect your kids. <http://www.windowslive.com/family_safety/overview.html?ocid=TXT_TAGLM_W L_Refresh_family_safety_052008> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
